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Burn-out indexes in mental health services employees and satisfaction in patients with a diagnosis of bipolar disorder

Published online by Cambridge University Press:  16 April 2020

D. Harnic ,
A. Cardella ,
M. Mazza ,
V. Catalano ,
A. Bruschi ,
L. Janiri ,
C. Romano  and
A. Callea
D. Harnic
Affiliation:
Department of Neurosciences, Institute of Psychiatry and Psychology, Bipolar Disorders Unit, Catholic University of Sacred Heart, Rome, Italy
A. Cardella
Affiliation:
Department of Neurosciences, Institute of Psychiatry and Psychology, Bipolar Disorders Unit, Rome, Italy
M. Mazza
Affiliation:
Bipolar Disorders Unit, Day Hospital of Psychiatry, Rome, Italy
V. Catalano
Affiliation:
Bipolar Disorders Unit, Day Hospital of Psychiatry, Rome, Italy
A. Bruschi
Affiliation:
Bipolar Disorders Unit, Day Hospital of Psychiatry, Rome, Italy
L. Janiri
Affiliation:
Bipolar Disorders Unit, Day Hospital of Psychiatry, Rome, Italy
C. Romano
Affiliation:
Occupational Health, Catholic University of Sacred Heart, A. Gemelli Hospital, Rome, Italy
A. Callea
Affiliation:
LUMSA University, Rome, Italy

Abstract

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Objectives

The aim of our study is the investigation of burn-out indexes in public mental health services employees (psychiatrists, psychologists, nursing staff, care providers) working with patients affected by Bipolar Disorder in order to correlate them with patients’ indexes of satisfaction about received treatment and care.

Methods

A sample of 20 employees of mental health services (psychiatrists, psychologists, nurses) and one consisting of 22 patients with a diagnosis of Bipolar Disorder have been recruited at the Bipolar Disorders Unit of the Day Hospital of Psychiatry of the A. Gemelli Hospital in Rome. Operators have been submitted the Maslach Burnout Inventory (Emotional distress, Depersonalization, Personal satisfaction/achievement/fulfilment) while patients have been submitted the Questionnaire on Satisfaction of patient (QS)

Results

By calculating the Spearman Correlation Coefficient the Depersonalization dimension proves highly correlated with the three subscales of QS: Doctor-Patient relationship quality (-.51); Information Quality and Doctor's therapeutic competence (-.48); Efficiency of service organization (-.58)

Conclusions

In our sample high levels of Depersonalization are correlated to a low satisfaction of patients. We therefore expect low levels of Depersonalization to be correlated with a higher satisfaction of the patient. Although it is not possible to generalize these results we can hypothesize that burn out negatively influences patients’ satisfaction.

Type
P01-213
Information
European Psychiatry , Volume 26 , Issue S2: Abstracts of the 19th European Congress of Psychiatry , March 2011 , pp. 214
Copyright
Copyright © European Psychiatric Association 2011
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