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Burnout and Perceived Organisational Support Among Front-Line Hospitality Employees

Published online by Cambridge University Press:  23 February 2012

Gabrielle Walters  and
Mike Raybould
Gabrielle Walters*
Affiliation:
Griffith University, Australia. G.walters@griffith.edu.au
Mike Raybould
Affiliation:
Griffith University, Australia.
*
*Gabrielle Walters, Department of Tourism, Leisure, Hotel and Sport Management, Griffith University, PMB 50, Gold Coast Mail Centre, Queensland, 9726, Australia.
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Abstract

This article describes research designed to investigate the relationship between burnout and perceived organisational support (POS) among front-line hospitality employees. Three hundred front-line employees of a multisite hospitality firm were surveyed using an instrument comprising the general survey version of the Maslach Burnout Inventory and the 17-item version of the Survey of Perceived Organisational Support (POS). Significant relationships were found between POS and each of the three burnout dimensions of exhaustion, cynicism and personal efficacy. The findings of this study contribute to the existing academic literature and provide hospitality managers with a better understanding of the factors that contribute to the problem of front-line employee turnover.

Type
Articles
Information
Journal of Hospitality and Tourism Management , Volume 14 , Issue 2 , 01 August 2007 , pp. 144 - 156
Copyright
Copyright © Cambridge University Press 2007

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