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Mediating Effects: A Study of the Work Environment and Personality in the Quick-Service Restaurant Setting

Published online by Cambridge University Press:  23 February 2012

Alleah Crawford ,
Susan S. Hubbard ,
Martin O'Neill  and
Anthony Guarino
Alleah Crawford*
Affiliation:
East Carolina University, United States of America. Crawforda@ecu.edu
Susan S. Hubbard
Affiliation:
Auburn University, United States of America.
Martin O'Neill
Affiliation:
Auburn University, United States of America.
Anthony Guarino
Affiliation:
Alabama State University, United States of America.
*
*Alleah Crawford, PhD, Assistant Professor, East Carolina University, Department of Hospitality Management, 311 RW Rivers Building, Greenville, NC 27858, USA.
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Abstract

The relationship between core self-evaluation (Judge, Locke & Durham 1997) and job satisfaction and organisational commitment is explored. Two workplace environment factors are examined as potential mediators of these relationships; empowerment and organisational climate. The sample for the study consisted of employees from one quick-service restaurant chain well regarded in employee and community relations. The findings of the research support mediation of the core self-evaluation and job satisfaction relationship as well as the core self-evaluation and organisational commitment relationship. A discussion of the relevance of these findings for hospitality practitioners and the hospitality literature alike is provided.

Keywords

core self-evaluationjob satisfactionquick-service restaurantsfood and beverageworkplace environment
Type
Articles
Information
Journal of Hospitality and Tourism Management , Volume 16 , Issue 1 , 01 January 2009 , pp. 24 - 31
Copyright
Copyright © Cambridge University Press 2009

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