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Identification of predictors’ effects on perceiving the ethical climate and job satisfaction within Serbian tourism industry

Published online by Cambridge University Press:  21 May 2019

Tamara Jovanović ,
Maja Mijatov Open the ORCID record for Maja Mijatov [Opens in a new window] ,
Aleksandra S. Dragin ,
Karolina Simat  and
Nebojša Majstorović
Tamara Jovanović
Affiliation:
Department of Geography, Tourism and Hotel Management, Faculty of Sciences, Novi Sad, Serbia
Maja Mijatov*
Affiliation:
Department of Geography, Tourism and Hotel Management, Faculty of Sciences, Novi Sad, Serbia
Aleksandra S. Dragin
Affiliation:
Department of Geography, Tourism and Hotel Management, Faculty of Sciences, Novi Sad, Serbia
Karolina Simat
Affiliation:
Department of Geography, Tourism and Hotel Management, Faculty of Sciences, Novi Sad, Serbia
Nebojša Majstorović
Affiliation:
Department of Psychology, Faculty of Philosophy, Novi Sad, Serbia
*
*Corresponding author. Email: majamijatov@gmail.com; majam@dgt.uns.ac.rs
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Abstract

As part of comprehensive research on the ethical climate in the Serbian tourism industry, this study examines the effects of selected predictors (job department, individual values and employees’ perspective) on the perception of ethical climate types as well as the relationship between the type of ethical climate, and job satisfaction. Additionally, this study tests these goals for both managers and their subordinates. Research was conducted in 2013, on a sample of 258 employees in different small and medium tourism organizations in Serbia. The findings revealed new information on both ethical climate and job satisfaction-related factors in small and medium tourism enterprises in a non-Western, transitional economy, where ethical behavior is influenced by constant social and economic changes. Several theoretical and managerial implications and future research opportunities were derived from the findings.

Keywords

ethical climatejob satisfactionmanagerssubordinatestourism industrySerbia
Type
Research Article
Information
Journal of Management & Organization , Volume 28 , Issue 1 , January 2022 , pp. 120 - 148
Copyright
Copyright © Cambridge University Press and Australian and New Zealand Academy of Management 2019

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