Hostname: page-component-cd9895bd7-jn8rn Total loading time: 0 Render date: 2024-12-27T09:29:16.186Z Has data issue: false hasContentIssue false
  • English
  • Français

Information Technology Success Factors for Small Business Managers

Published online by Cambridge University Press:  18 September 2015

Judy Drennan  and
Anna Bodi
Judy Drennan
Affiliation:
Bowater School of Management and Marketing, Deakin University, Burwood Campus, Melbourne Victoria 3125
Anna Bodi
Affiliation:
Deakin University, Geelong Campus, Geelong Victoria 3127
Get access Rights & Permissions [Opens in a new window]

Abstract

Information Technology (IT) provides great scope for small business to gain benefits in terms of customer service, productivity, business growth, return on investment, profits and time based competitiveness. Yet these outcomes are not guaranteed. In this study of 80 small businesses in Victoria, which have been drawn into IT networks by larger organisations and invested in IT, factors which inhibit or promote gains are investigated. One important aspect is whether certain characteristics related to the small business manager show a relationship with ‘success’ or positive outcome indicators. Data analysis indicates that factors such as length of time using computers, accessibility of information and positive attitude towards IT change are associated with the extent to which business benefits are realised.

Keywords

• Small business• Information Technology• Success factors• IT networks
Type
Research Article
Information
Journal of Management & Organization , Volume 2 , Issue 1 , January 1996 , pp. 12 - 20
Copyright
Copyright © Cambridge University Press and Australian and New Zealand Academy of Management 1996

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Australian Bureau of Statistics (1991) Count of Locations by ASIC Class by Employment Size for Victoria Melbourne: Business Register unpublished DataGoogle Scholar
Barki, H and Hartwick, J (1994) ‘Measuring User Participation, User Involvement and User Attitude’ MIS Quarterly Vol 18 No 1 pp 59–79CrossRefGoogle Scholar
Cragg, PB and King, M (1993) ‘Small-Firm Computing: Motivators and Inhibitors’ MIS Quarterly Vol 17 No 1 pp 47–59CrossRefGoogle Scholar
DeLone, WH (1988) ‘Determinants of Success for Computer Usage in Small Business’ MIS Quarterly Vol 12 No 1 pp 51–61CrossRefGoogle Scholar
Gales, LM and Blackburn, RS (1990) ‘An Analysis of the Impact of Supplier Strategies and Relationships on Small Retailer Actions, Perceptions, and Performance’ Entrepreneurship Theory and Practice Vol 15 Iss 1 pp 7–21CrossRefGoogle Scholar
Geisler, E (1992) ‘Managing Information Technology in Small Business: Some Practical Lessons and Guidelines’ Journal of General Management Vol 18 No 1 pp 74–81CrossRefGoogle Scholar
Ghosh, BC and Chan, CO (1994) ‘A Study of Strategic Planning Behaviour Among Emergent Businesses in Singapore and Malaysia’ International Journal of Management Vol II No 2 pp 697–706Google Scholar
Lefebvre, L-ALefebvre, E and Poupart, R (1990) ‘The Shape of the New Winner: Innovativeness and the Strategic Edge in Small Firms’ National Productivity Review Vol 9 No 3 pp 313–320CrossRefGoogle Scholar
Lin, BVassar, JA and Lawrence, SC (1992) ‘Information Technology Strategies for Small Business’ Journal of Applied Business Research Vol 9 No 2 pp 25–29CrossRefGoogle Scholar
Martin, G and Staines, H (1994) ‘Managerial Competences in Small Firms’ Journal of Management Development Vol 13 No 7 pp 23–34CrossRefGoogle Scholar
McFarlan, FW (1984) ‘Information Technology Changes the Way You Compete’ Harvard Business Review Vol 62 No 3 pp 98–103Google Scholar
Nooteboom, B (1988) ‘The Facts About Small Business and the Real Value of Its “Life World”: A Social Philosophical Interpretation of this Sector of the Modern Economy’ American Journal of Economics and Sociology Vol 47 No 3 pp 299–314CrossRefGoogle Scholar
Porter, ME and Millar, VE (1985) ‘How Information gives you Competitive Advantage’ Harvard Business Review Vol 63 No 4 pp 149–160Google Scholar
Rackoff, NWiseman, C and Ullrich, W (1985) ‘Information Systems for Competitive Advantage: Implementation of a Planning Process’ MIS Quarterly 12 pp 285–294Google Scholar
Ray, CMHarris, TM and Dye, JL (1994) ‘Small Business Attitudes toward Computers’ Journal of End User Computing Vol 5 No 1 pp 16–25CrossRefGoogle Scholar
Raymond, L (1985) ‘Organizational Characteristics and MIS Success in the Context of Small Business’ MIS Quarterly Vol 9 No 1 pp 37–52CrossRefGoogle Scholar
Spatz, C (1993) Basic Statistics California: Brooks/Coles Publishing CoGoogle Scholar
Winston, R Jr and Heiko, L (1990) ‘Just-In-Time and Small Business Evolution’, Entrepreneurship, Theory and Practice Vol 14 Iss 4 pp 51–64CrossRefGoogle Scholar