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Linking nurses' attitudes and behaviors to organizational values: Implications for human resource management

Published online by Cambridge University Press:  02 February 2015

Jillian Cavanagh ,
Ron Fisher ,
Mark Francis  and
Rod Gapp
Jillian Cavanagh
Affiliation:
School of Management and Law, LaTrobe University, Melbourne, VIC, Australia
Ron Fisher
Affiliation:
Griffith Business School, Griffith University, Gold Coast, QLD, Australia
Mark Francis
Affiliation:
Cardiff School of Management, Cardiff Metropolitan University, Cardiff, South Wales, UK
Rod Gapp
Affiliation:
Griffith Business School, Griffith University, Gold Coast, QLD, Australia
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Abstract

The researchers use established measures of job satisfaction (JS) and organizational citizenship behavior (OCB) to analyze data obtained from nurses in an Australian hospital (N = 573), and to discuss implications for human resource management. In this study the researchers seek to understand the links between nurses' JS, OCB and their perceptions of the values espoused by the organization. Changes in JS and OCB as length of service increases are also examined. Findings suggest that JS and OCB are both significant predictors of nurses' perceptions of organizational values. The findings also suggest that nurses more readily internalize organizational values when levels of JS and OCB are high. A further finding is that the tendency to engage in OCB declines significantly as length of service increases.

Keywords

human resource managementnursesjob satisfactionorganizational citizenship behaviorvalueslength of service
Type
Managing skilled healthcare workers
Information
Journal of Management & Organization , Volume 18 , Issue 5: Healthcare management: Progress, problems and solutions , September 2012 , pp. 673 - 684
Copyright
Copyright © Cambridge University Press and Australian and New Zealand Academy of Management 2012

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