Hostname: page-component-cd9895bd7-gvvz8 Total loading time: 0 Render date: 2024-12-26T20:58:28.626Z Has data issue: false hasContentIssue false
  • English
  • Français

Quest for Data: Implementing an Enquiries Tracking System

Published online by Cambridge University Press:  31 March 2021

Jas Breslin
Get access Rights & Permissions [Opens in a new window]

Abstract

Developing an enquiries tracking database can provide library services managers with data about how their services are being used and by whom. The software should to be configured to the requirements of the individual team in order to provide actionable data to help predict future needs and connect users with the right services. This article, written by Jas Breslin, follows one firm's journey to identify and roll-out a new research tracking system, Quest, under tight time constraints.

Keywords

enquiry servicesmanagement systemslaw firms
Type
Current Developments in the Law Firm Library World
Information
Legal Information Management , Volume 20 , Issue 4 , December 2020 , pp. 204 - 208
Copyright
Copyright © The Author(s), 2021. Published by British and Irish Association of Law Librarians

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)