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Published online by Cambridge University Press: 11 June 2020
When designing complex systems, multiple people contribute to the process of information collection in support of decision making. In this paper, we study information collection in the Issue Resolution Decision Support (IRDS) framework. We assess the difficulties associated with uncertainty in the often scarce data when implementing the framework in a company and map out how the data sources are scattered across the organization. We study the elicitation process and propose to leverage sensitivity analysis to better allocate data collection efforts.