Hostname: page-component-cd9895bd7-gvvz8 Total loading time: 0 Render date: 2024-12-26T15:46:48.211Z Has data issue: false hasContentIssue false

Reviewing the suitability of ICT-centered design methods for smart PSS development

Published online by Cambridge University Press:  16 May 2024

Yevgeni Paliyenko*
Affiliation:
University of Stuttgart, Germany
Daniel Roth
Affiliation:
University of Stuttgart, Germany
Matthias Kreimeyer
Affiliation:
University of Stuttgart, Germany

Abstract

Core share and HTML view are not available for this content. However, as you have access to this content, a full PDF is available via the ‘Save PDF’ action button.

The emergence of smart Product-Service Systems (smart PSS) presents numerous challenges for enterprises. The complexity of designing smart PSS adds to the need for consistent support for manufacturers. Both academia and practitioners highlight the importance of methodological support for successful development of smart PSS. This paper therefore investigates the suitability of existing support for smart PSS. Based on a systematic literature review, 17 support methods are identified and their key characteristics are discussed in the context of real PSS use cases.

Type
Systems Engineering and Design
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2024.

References

Aurich, J. C., Koch, W., Kölsch, P. and Herder, . C. (2019), Entwicklung datenbasierter Produkt-Service Systeme - Ein Ansatz zur Realisierung verfügbarkeitsorientierter, Springer Vieweg, Berlin. https://doi.org/10.1007/978-3-662-59643-2CrossRefGoogle Scholar
Barth, L., Schweiger, L., Galeno, G., Schaal, N. and Ehrat, M. (2023), “Value Creation with Digital Twins: Application-Oriented Conceptual Framework and Case Study”, Applied Sciences, Vol. 13, No. 3511, pp. 129. https://doi.org/10.3390/app13063511CrossRefGoogle Scholar
Biedermann, W., Katharina, K., Kissel, M., Langer, S., Münzberg, C. and Wickel, M. (2012), “Forschungsmethodik in den Ingenieurwissenschaften”, Technical University Munich, Department for Product Development, Munich, Germany.Google Scholar
Böhmann, T., Leimeister, J. M., and Möslein, K. (2018), “The New Frontiers of Service Systems Engineering”, Business & Information Systems Engineering, Vol. 60 No. 5, pp. 373375. http://doi.org/10.1007/s12599- 018-0553-1CrossRefGoogle Scholar
Boßlau, M. (2021), “Business Model Engineering for Smart Product-Service Systems”, Procedia CIRP, Vol. 104 pp. 565570. http://doi.org/10.1016/j.procir.2021.11.095CrossRefGoogle Scholar
Bu, L., Chen, C.H., Ng, K.K.H., Zheng, P., Dong, G. and Liu, H. (2021), “A user-centric design approach for smart product-service systems using virtual reality: A case study”, Journal of Cleaner Production, Vol. 280 No. 2 124413, pp. 132. https://doi.org/10.1016/j.jclepro.2020.124413CrossRefGoogle Scholar
Chowdhury, S., Haftor, D. and Pashkevich, N. (2018), “Smart Product-Service Systems (Smart PSS) in Industrial Firms: A Literature Review”, Procedia CIPR, Special Issue: 11th CIRP Conference on Industrial Product- Service Systems, Vol. 73, pp. 2631. http://doi.org/10.1016/j.procir.2018.03.333Google Scholar
Coba, C.M., Boucher, X., Gonzalez-Feliu, J., Vuillaume, F. and Gay, A. (2020), “Towards a risk-oriented Smart PSS Engineering framework”, Procedia CIRP, Vol. 93, pp. 753758. https://doi.org/10.1016/j.procir.2020.03.054CrossRefGoogle Scholar
Cong, J.-C.; Chen, C.-H.; Zheng, P.; Li, X. and Wang, Z. (2020), “A holistic relook at engineering design methodologies for smart product-service systems development”, Journal of Cleaner Production, Vol. 272. http://doi.org/10.1016/j.jclepro.2020.122737CrossRefGoogle Scholar
Damjanovic-Behrendt, V. and Behrendt, W. (2019), “An open source approach to the design and implementation of Digital Twins for Smart Manufacturing”, International Journal of Computer Integrated Manufacturing, Vol. 32 No. 4–5, pp. 366384. https://doi.org/10.1080/0951192X.2019.1599436CrossRefGoogle Scholar
Dumitrache, I., Sacala, I.S., Moisescu, M.A. and Caramihai, S.I. (2017), “A Conceptual Framework for Modeling and Design of Cyber-Physical Systems”, Studies in Informatics and Control, Vol. 26 No. 3, pp. 325334. https://doi.org/10.24846/v26i3y201708CrossRefGoogle Scholar
Fargnoli, M. and Haber, N. (2023), “A QFD-based approach for the development of smart product-service systems”, Engineering Reports, Vol. 5 No. 11 e12665, pp. 123. https://doi.org/10.1002/eng2.12665CrossRefGoogle Scholar
Hagen, S., Kammler, F. and Thomas, O. (2018), “Adapting Product-Service System Methods for the Digital Era: Requirements for Smart PSS Engineering”, Customization 4.0, Springer Proceedings in Business and Economics, Springer International Publishing AG, pp. 8799. http://doi.org/10.1007/978-3-319-77556-2_6CrossRefGoogle Scholar
Julien, N. and Martin, E. (2021), “How to characterize a Digital Twin: A Usage-Driven Classification”, IFAC-PapersOnLine, Vol. 54, No. 1, pp. 894899. https://doi.org/10.1016/j.ifacol.2021.08.106CrossRefGoogle Scholar
Idrissi, N. A., Boucher, X. and Medini, K (2017), “Generic conceptual model to support PSS design processes”, The 9th CIRP IPSS Conference: Circular Perspectives on Product/Service-Systems, Elsevier B. V., pp. 235240. http://doi.org/10.1016/j.procir.2017.03.055CrossRefGoogle Scholar
Kannengiesser, U., Frysak, J., Stary, C., Krenn, F. and Müller, H. (2021), “Developing an engineering tool for Cyber-Physical Production Systems”, e & i Elektrotechnik und Informationstechnik, Vol. 138 No. 6, pp. 330340. http://doi.org/10.1007/s00502-021-00911-3CrossRefGoogle Scholar
Kolberg, D., Berger, C., Pirvu, B.C., Franke, M. and Michniewicz, J. (2016), “CyProF – Insights from a Framework for Designing Cyber-Physical Systems in Production Environments”, CIRP Conference on Manufacturing Systems (CIRP-CMS 2016), Elsevier B.V., Stuttgart, pp. 3237. https://doi.org/10.1016/j.procir.2016.11.007CrossRefGoogle Scholar
Lugnet, J.; Ericson, Å.; Larsson, T. (2020): Design of Product–Service Systems: Toward An Updated Discourse. In: Systems, Vol. 8, Nr. 4, pp. 114. https://doi.org/10.3390/systems8040045Google Scholar
Machchhar, R.J., Toller, C.N.K., Bertoni, A. and Bertoni, M. (2022), “Data-driven value creation in Smart Product-Service System design: State-of-the-art and research directions”, Computers in Industry, Vol. 137, pp. 121. https://doi.org/10.1016/j.compind.2022.103606CrossRefGoogle Scholar
Mennenga, M., Rogall, C., Yang, C.J., Wölper, J., Herrmann, C. and Thiede, S. (2020), “Architecture and development approach for integrated cyber-physical production-service systems (CPPSS)”, Procedia CIRP, Vol. 90, pp. 742747. https://doi.org/10.1016/j.procir.2020.02.050CrossRefGoogle Scholar
Mont, O.K (2002): Clarifying the concept of product–service system. In: Journal of Cleaner Production, Vol. 10, Nr. 3, pp. 237245. https://doi.org/10.1016/S0959-6526(01)00039-7Google Scholar
Paliyenko, Y., Salinas, R., Roth, D. and Kreimeyer, M. (2023a), “Vorgehen zur Modellierung des Wertschöpfungsnetzwerks smarter Produkt-Service-Systeme”, DS 125: Proceedings of the 34th Symposium Design for X (DFX2023), Ehemaligennetzwerk des Lehrstuhls für Konstruktionstechnik (KTmfk) Erlangen e.V., Erlangen. https://doi.org/10.35199/dfx2023.11CrossRefGoogle Scholar
Paliyenko, Y., Heinz, D., Schiller, C., Tüzün, G.-J., Roth, D. and Kreimeyer, M (2023b), “Requirements for a Smart Product Service System Development Framework”. In: Proceedings of the Design Society 3, pp. 30853094. http://doi.org/10.1017/pds.2023.309Google Scholar
Paliyenko, Y., Tüzün, G.-J., Roth, D. and Kreimeyer, M. (2022), “Inquiry and Analysis of Challenges in the Development of Smart Product-Service Systems”, Proceedings of the Design Society, Volume 2: DESIGN2022, Cambridge University Press, pp. 19351944. http://doi.org/10.1017/pds.2022.196Google Scholar
Pokojski, J., Knap, L. and Skotnicki, S. (2022), “Concept of a design activity supporting tool in the design and development process of cyber physical system”, International Journal of Computer Integrated Manufacturing, Vol. 35 No. 1, pp. 5068. https://doi.org/10.1080/0951192X.2021.1992665CrossRefGoogle Scholar
Rizvi, M. A. K. and Chew, E. (2018), “Towards systematic design of cyber-physical product-service systems”, Proceedings of the DESIGN 2018 15th International Design Conference, pp. 29612974. http://doi.org/10.21278/idc.2018.0248CrossRefGoogle Scholar
Schenkl, S. A. (2015), Wissensorientierte Entwicklung von Produkt-Service-Systemen, Lehrstuhl für Produktentwicklung, [PhD Thesis], Technische Universität München, Garching, GermanyGoogle Scholar
Tardo, A., Pagano, P., Antonelli, S. and Rao, S. (2022), “Addressing digitalization though out a prototyping framework for agile smart services development: the case of Livorno Port”, Journal of Physics: Conference Series, Vol. 2311 No. 1 12007, pp. 113. https://doi.org/10.1088/1742-6596/2311/1/012007Google Scholar
Toller, C. N. K. and Bertoni, M. (2021) “The Research Domain of Product-Service Systems and Voice of the Customer: A Systematic Mapping”, Proceedings of the International Conference on Engineering Design (ICED21), ICED21 1, Gothenburg, Sweden, 16-20 August 2021. https://doi.org/10.1017/pds.2021.571Google Scholar
Valencia, A.; Mugge, R.; Schoormans, J. P. L.; Schifferstein, H. (2014): Challenges in the design of smart product-service systems (PSSs): Experiences from practitioners, 19th DMI: Academic Design Management Conference.Google Scholar
Valencia, A., Mugge, R., Schoormans, J. P. L. and Schifferstein, H. N. J. (2015), “The Design of Smart Product-Service Systems (PSSs): An Exploration of Design Characteristics”, International Journal of Design, Vol. 9 No. 1, pp. 1328.Google Scholar
Verdugo, C., Papinniemi, J. M., Hannola, J., and Donoghue, L., M, I. D.. (2018), “Developing Smart Services by Internet of Things in Manufacturing Business24th International Conference on Production Research (ICPR 2017), pp. 615621. http://doi.org/10.12783/dtetr/icpr2017/17680CrossRefGoogle Scholar
Ingenieure, Verein Deutscher (2021), VDI/VDE 2206:2021: Development of mechatronic and cyber-physical systems, Germany.Google Scholar
Ying, Y., Xiang, Z., Cong, Y. and Zhu, L. (2022), “Kano-FBS model: a data-driven innovative design approach for smart product-service system development”, Journal of Physics: Conference Series, Vol. 2232 No. 1, pp. 16. https://doi.org/10.1088/1742-6596/2232/1/012004Google Scholar
Zheng, M., Ming, X., Wang, L., Yin, D. and Zhang, X. (2017), “Status Review and Future Perspectives on the Framework of Smart Product Service Ecosystem”, Procedia CIRP, Vol. 64, pp. 181186. https://doi.org/10.1016/j.procir.2017.03.037CrossRefGoogle Scholar
Zheng, P., Chen, C.H. and Wang, Z. (2021), Smart Product-Service Systems, Elsevier, Amsterdam. https://doi.org/10.1016/C2020-0-02576-4CrossRefGoogle Scholar
Zheng, P., Xu, X. Chen, C.H. and Lin, T.J. (2018), “A systematic design approach for service innovation of smart product-service systems”, Journal of Cleaner Production, Vol. 201, pp. 657667. https://doi.org/10.1016/j.jclepro.2018.08.101CrossRefGoogle Scholar