Hostname: page-component-cd9895bd7-gvvz8 Total loading time: 0 Render date: 2024-12-26T07:38:49.507Z Has data issue: false hasContentIssue false
  • English
  • Français

Patients' Views Towards Care Received from Psychiatrists

Published online by Cambridge University Press:  02 January 2018

Dave A. Barker ,
Sukhwinder S. Shergill ,
Irene Higginson  and
Martin W. Orrell
Dave A. Barker
Affiliation:
Department of Psychiatry, Middlesex Hospital
Sukhwinder S. Shergill
Affiliation:
Department of Child Psychiatry, Middlesex Hospital
Irene Higginson
Affiliation:
Department of Public Health and Policy, The London School of Health and Tropical Medicine, Keppel Street, London WC1E 7HT
Martin W. Orrell*
Affiliation:
University College London Medical School, Wolfson Building, Middlesex Hospital, London W1N 8AA
*
Dr M. W. Orrell, Department of Psychiatry, Wolfson Building, Middlesex Hospital, London W1N 8AA
Get access Rights & Permissions [Opens in a new window]

Abstract

Background

Measurement of the quality of psychiatric care including assessment of patients' views have become increasingly important as expectations of the standard of care rises.

Method

Attitudes and satisfaction of acute psychiatric in-patients were investigated using a questionnaire looking at satisfaction, patients' views on personal and professional qualities of psychiatrists, empowerment and insight.

Results

The response rate was 79.2% (137 out of 173). Patients with a diagnosis of a non-affective psychotic illness, particularly those lacking insight were significantly less satisfied with their care. Respondents were more satisfied with the personal rather than the professional qualities of the doctors, and less satisfied with their empowerment and doctors' availability.

Conclusions

In-patients' attitudes towards their psychiatric care involves a complex relationship between clinical and sociocultural characteristics. Satisfaction studies can serve as an important monitor and reminder of patient dissent.

Type
Papers
Information
The British Journal of Psychiatry , Volume 168 , Issue 5 , May 1996 , pp. 641 - 646
Copyright
Copyright © 1996 The Royal College of Psychiatrists 

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Allen, H., Baigent, B., Kent, A., et al (1993) Rehabilitation and staffing levels in a ‘new look’ hospital hostel. Psychological Medicine, 23, 203–211.CrossRefGoogle Scholar
Gove, W. R. & Fain, T. (1977) A comparison of voluntary and committed patients. Archives of General Psychiatry, 34, 669–676.Google Scholar
Hansson, L. (1989) Patient satisfaction with in-hospital psychiatric care. European Archives of Psychiatry and Neurological Sciences, 239, 93–100.CrossRefGoogle ScholarPubMed
Hansson, L., Berglund, M., Lijencrantz, G., et al (1985) Patient attitudes in short-term psychiatric care. Acta Psychiatrica Scandinavica, 72, 193–201.Google Scholar
Kelstrup, A., Lund, K., Lauritsen, B., et al (1993) Satisfaction with care reported by psychiatric in-patients. Relationship to diagnosis and medical treatment. Acta Psychiatrica Scandinavica, 87, 374–379.CrossRefGoogle Scholar
Lebow, J. L. (1982) Consumer satisfaction with mental health treatment. Psychological Bulletin, 91, 244–259.CrossRefGoogle ScholarPubMed
Lebow, J. L. (1983) Client satisfaction with mental health treatment: methodological considerations in assessment. Evaluation Review, 7, 729–752.Google Scholar
Lehman, A. F. & Zastowney, T. F. (1983) Patient satisfaction with mental health services: a meta-analysis to establish norms. Evaluation Program Planning, 6, 265–274.Google Scholar
McIntyre, K., Farrell, M. & David, A. S. (1989) What do psychiatric in-patients really want? British Medical Journal, 298, 159–160.Google Scholar
Myers, D. H., Leahy, A., Shoeb, H., et al (1990) The patients' view of life in a psychiatric hospital: a questionnaire study and associated methodological considerations. British Journal of Psychiatry, 156, 853–860.CrossRefGoogle Scholar
Nyugen, T. D., Attkisson, C. C. & Stegner, B. L. (1983) Assessment of patient satisfaction: development and refinement of a service evaluation questionnaire. Evaluation Program Planning, 6, 299–314.Google Scholar
Oppenheim, A. N. (1983) Questionnaire Design and Attitude Measurement. London: Heinemann.Google Scholar
Ruggeri, M. (1994) Patients' and relatives' satisfaction with psychiatric services: the state of the art of its measurement. Social Psychiatry and Psychiatric Epidemiology, 29, 212–227.Google Scholar
Shaw, C. D. (1986) Introducing quality assurance. King's Fund Project Paper, 64. London: Kings Fund.Google Scholar
Sheppard, M. (1993) Client satisfaction, extended intervention and interpersonal skills in community mental health. Journal of Advanced Nursing, 18, 246–259.CrossRefGoogle ScholarPubMed
Small, J. G., Small, I. F. & Hayden, M. P. (1965) Prognosis and changes in attitude. Journal of Mental Diseases, 140, 215–217.Google Scholar
Ware, J. E. & Davies, A. R. (1983) Behavioural consequences of consumer dissatisfaction with medical care. Evaluation Program Planning, 6, 291–297.Google Scholar
Weinstein, R. M. (1981) Attitudes toward psychiatric treatment among hospitalised patients: a review of quantitative research. Social Science and Medicine, 15, 301–314.Google Scholar
Williams, B. & Wilkinson, G. (1995) Patient satisfaction in mental health care. Evaluating an evaluative method. British Journal of Psychiatry, 166, 559–562.Google Scholar
Submit a response

eLetters

No eLetters have been published for this article.