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Patients' Views Towards Care Received from Psychiatrists

Published online by Cambridge University Press:  02 January 2018

Dave A. Barker ,
Sukhwinder S. Shergill ,
Irene Higginson  and
Martin W. Orrell
Dave A. Barker
Affiliation:
Department of Psychiatry, Middlesex Hospital
Sukhwinder S. Shergill
Affiliation:
Department of Child Psychiatry, Middlesex Hospital
Irene Higginson
Affiliation:
Department of Public Health and Policy, The London School of Health and Tropical Medicine, Keppel Street, London WC1E 7HT
Martin W. Orrell*
Affiliation:
University College London Medical School, Wolfson Building, Middlesex Hospital, London W1N 8AA
*
Dr M. W. Orrell, Department of Psychiatry, Wolfson Building, Middlesex Hospital, London W1N 8AA
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Abstract

Background

Measurement of the quality of psychiatric care including assessment of patients' views have become increasingly important as expectations of the standard of care rises.

Method

Attitudes and satisfaction of acute psychiatric in-patients were investigated using a questionnaire looking at satisfaction, patients' views on personal and professional qualities of psychiatrists, empowerment and insight.

Results

The response rate was 79.2% (137 out of 173). Patients with a diagnosis of a non-affective psychotic illness, particularly those lacking insight were significantly less satisfied with their care. Respondents were more satisfied with the personal rather than the professional qualities of the doctors, and less satisfied with their empowerment and doctors' availability.

Conclusions

In-patients' attitudes towards their psychiatric care involves a complex relationship between clinical and sociocultural characteristics. Satisfaction studies can serve as an important monitor and reminder of patient dissent.

Type
Papers
Information
The British Journal of Psychiatry , Volume 168 , Issue 5 , May 1996 , pp. 641 - 646
Copyright
Copyright © 1996 The Royal College of Psychiatrists 

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