Communications with vehicles has come a long way since 1979, when drivers made ‘check
calls’ from roadside telephone boxes. With the advent of mobile phones, fleet managers were
able to contact their drivers, whenever they wanted – well almost. But talking requires two
people to be available at the same time. Usually the driver does not concentrate, because he
is driving, and has to call back – more charges, and when did you last record a phone
conversation? Now, satellite communication allows transmission of vehicle position and
data. Messages sent to vehicles are stored in the vehicle (and by the sender). Messages sent
to the office are stored at the office. Neither messages or positions can be intercepted. The
purpose of this paper is to illustrate why the ‘key to better fleet management’ is in integrating
data from messages with other systems. Pre-formed messages requiring only the ‘blanks’ to
be filled bring standardisation to the system. Message fields can be formatted so that specific
data may be collected and posted to other software packages. Users of such systems report
savings in manpower by reducing duplication of work e.g.: a message confirming the delivery
of a consignment, sent by the driver, is posted to the accounts system and an invoice raised
automatically. The future includes transmission of bar codes, signatures on PODs (proof of
delivery notes) and viewing of consignment positions, by customers, on the Internet. The
conclusion must be that – in the battle for survival, where making profit can sometimes
depend on saving costs – it will be those companies that embrace technology to link all their
systems so as to exchange data, who will win out.