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2 results

  • A queueing system with impatient customers

  • A. G. De Kok, H. C. Tijms
  • Journal:
    Journal of Applied Probability / Volume 22 / Issue 3 / September 1985
    Published online by Cambridge University Press:
    14 July 2016, pp. 688-696
    Print publication:
    September 1985

  • A queueing situation often encountered in practice is that in which customers wait for service for a limited time only and leave the system if not served during that time. This paper considers a single-server queueing system with Poisson input and general service times, where a customer becomes a lost customer when his service has not begun within a fixed time after his arrival. For performance measures like the fraction of customers who are lost and the average delay in queue of a customer we obtain exact and approximate results that are useful for practical applications.