Consider a single-server queue with zero buffer. The arrival process is a three-level Markov modulated Poisson process with an arbitrary transition matrix. The time the system remains at level i (i = 1, 2, 3) is exponentially distributed with rate cα i. The arrival rate at level i is λ i and the service time is exponentially distributed with rate μ i. In this paper we first derive an explicit formula for the loss probability and then prove that it is decreasing in the parameter c. This proves a conjecture of Ross and Rolski's for a single-server queue with zero buffer.
