If designers want to communicate quality aspects of the product, there is a need to bring these characteristics into the measurable space of perceived quality (PQ) attributes. To illustrate the solution for designers' dilemma of the “best design choice” in this study we applied the PQ attributes importance ranking (PQAIR) method, with the example of a bread toaster. We choose for evaluation three PQ attributes which can significantly influence visual quality of a product: Gap, Flush and Parallelism. We performed the experiment measuring subjective preferences over the toaster designs of two respondent's groups - “Designers” and “Customers.” We used sequentially: (i) web-survey (still images); (ii) desktop system; and (iii) fully immersive head-mounted display system (Virtual Reality).

Consequently, we conducted a post-experiment survey regarding subjective preferences, related to the PQ communication channels that have been implemented during the study. Our results indicate advantages and drawbacks for each PQ communication method that we applied in this experiment and encourage further research in the area of products' perceived quality assessment

Perceived quality refers to customers’ cognitive and emotional responses to a particular design, often also associated with craftsmanship and customer satisfaction. Previous research defined a taxonomy of perceived quality and provided understanding about how engineering design decisions impact customer satisfaction. Furthermore, development of new products is frequently based on carrying over attributes of existing products, either from the same producer or from competitors. Previous research offered a new product development methodology combining variations of subsystems to carry over from existing products. This brief presents how these two lines of research combined to design the central console of the Porsche Panamera automobile and discusses the opportunities and challenges posed in the practical implementation of this research.

For some companies, visual inspection has become an essential step when seeking to improve the quality of their products. The aim of this control is to be sure of the perceived quality of the product, which often goes well beyond the quality expected by the customer. For this type of control, the controller should be able to detect any anomaly on a product, characterize this anomaly, and then evaluate it in order to decide if the product should be accepted or rejected. This paper describes how this characterization can be carried out and, more specifically, how to measure the impact of the local environment of an anomaly on the perceived quality of the product.

The goal of this study is to develop and validate a tool for measuring perceptions of caregivers of the quality of care and services in Geriatric Assessment Units. It has been designed so as to reproduce the notion of quality for caregivers. The validation of the tool is based on analyses of responses provided by caregivers (n = 274) to questions of perceived quality and to a certain number of questions necessary for the evaluation of its metric qualities. The measurement scale developed includes 25 items and it demonstrates good internal consistency. The Alpha Cronbach coefficients are 0.95 for the global index and they range from 0.88 to 0.91 on the sub-scales. The various analyses support a three-dimensional structure of the notion of quality for caregivers, explaining 66 per cent of the total variance. These dimensions are: “exchanges with professionals on the relative's condition,” “care given to a loved one,” and “planning the discharge”. It is hoped that this tool will promote the inclusion of the points of view of caregivers in the process of the improvement and assessment of quality.