Human-centered design provides a means to help designers create products or systems with ‘people’ as the focus. Compassionate Design (CD), introduced in this paper, is an approach that addresses niche sensitive needs and involves a way of thinking where designers pay special attention to the users’ sense of dignity, empowerment, and security. These niche needs surfaced as a result of analyses of 12 cases situated in sensitive contexts where the users felt vulnerable, had a high level of emotional engagement and were negatively affected by the situation. The designers described their deep concern for the users in various talks and interviews. This paper explains the conception of CD and its development that resulted from iteratively and qualitatively analyzing these cases in which designers were intuitively focusing on niche user needs. Dignity, empowerment and security form the basis of CD and have been contextualized in Maslow’s hierarchy of needs after they emerged as a result of the analysis of data. This research sets the platform for a design approach that can help designers to consider the often unarticulated user needs of dignity, empowerment and security, in a more intentional manner and not be left to chance.

The goal of this paper is to examine meaning as a component of creativity. We take a demand-based approach for conceptualizing meaning, and propose that it emerges from user needs instead of emerging from already existing creative solutions. Meaning is proposed as a third component of creativity, alongside novelty and usefulness. We test this proposition in a pre-study, and two empirical studies. In the pre-study, designers define creativity and provide examples of solutions that they deem creative. The results of the pre-study yield a 24-item scale for assessing creativity. Then, we conduct two empirical studies, in which we utilize the created scale for measuring creativity, and for examining the components arising thereof. In the first study, we ask creators (design engineering students) to generate ideas for one of two design briefs. Afterwards, creators were asked to rate their own creations, on the 24-item creativity scale. Here, we find a four-factor solution for creative outcomes, consisting of the dimensions novelty, usefulness, cleverness, and meaning. In the second study, we ask independent evaluators (individuals with related and relevant degrees) to assess the creators’ work on the creativity scale. Here, we find a three-factor solution for creative outcomes, consisting of the dimensions novelty, usefulness, and meaning. In both studies, meaning emerged as a separate component of creativity. Additionally, in both studies, it accounted for variance that was unaccounted for by novelty and usefulness, thereby increasing the overall explanatory power of creative solutions. These findings strongly speak of meaning as a third component of creativity.

When developing a product, designers must decide what consumer variation will be addressed and how they will address it, because each consumer has a unique set of human factors, preferences, personal knowledge, and solution constraints. Numerous design methodologies exist to support the design of a product or set of products that address this consumer variation. However, currently there is little work supporting the selection of a design methodology, resulting in an ad hoc or a priori decision before conceptual design begins. This paper presents an affordance-based design method for use prior to conceptual design to help designers understand the consumer variation that is present. This facilitates the creation of a product or set of products that meets the demands of both the consumer(s) and the organization that is developing the product. Once consumer variation is understood, conceptual design can be performed with a more complete understanding of the overall problem.

When developing an artifact, designers must first understand the problem. This includes the benefits that the artifact must deliver and the user variation that is present. Each user has a unique set of human factors, preferences, personal knowledge, and solution constraints that could potentially influence the characteristics of the artifact. Currently, there is little work supporting the process of how to formally generate user-specific design specifications, resulting in ad hoc or a priori decisions when generating design specifications. Further, because most design processes generate design specifications manually, the number of design specifications is not typically addressed at the user level. This research presents an affordance-based approach for use in the early stages of design to help designers establish user-specific design specifications. This information can then be used in the creation of a system or set of systems that meets the demands of both the user(s) and the organization that is developing the artifact. An affordance-based approach is leveraged because it maintains the relational field of view among the user, existing artifacts, and the artifact(s) being designed. Once individual design specifications are generated, designers can use this information in later stages of the design process.