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Conflict management as part of an integrated exception handling approach
Mark Klein
Journal:

AI EDAM / Volume 9 / Issue 4 / September 1995

Published online by Cambridge University Press:

27 February 2009, pp. 259-267
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Collaborative design conflicts are an important type of process “exception,” that is, a real-life contingency such as a process change, execution error, or missed opportunity that leads to suboptimal performance of a collaborative process. This paper presents an integrated computational approach to collaborative process exception handling that avoids important weaknesses in current conflict management methods through the synergistic integration of conflict, workflow, and rationale technology. The approach is based upon an inclusive dependency language plus coordination services for dependency capture, process enactment, and exception handling. An initial implementation of this method called “iDCSS” is presented and challenges for future evolution of this technology are identified.