In order to further demonstrate the difficulties inherent in defining an accountability benchmark, this chapter describes a hypothetical benchmark which offers tentative answers to the series of questions posed in foregoing chapters. It then deploys that benchmark in three real-world scenarios of government maladministration and wrongdoing that might be thought to demand an accountability response. This exercise reveals the difficulty of defining and deploying a benchmark of accountability in the effort to identify areas of deficit and overload, as well as offering a number of areas for further investigation in future accountability studies.

One of the most prevalent themes in the accountability literature is claims about the ‘amount’ of accountability that applies in a given situation. There are claims of accountability ‘deficits’ (ie too little accountability) on the one hand, and claims of accountability ‘overload’ (ie too much accountability) on the other. This chapter draws out these claims and argues that, while these claims presuppose that accountability is a measurable concept, the literature often glosses over the underlying question of what is being measured, or how the measurement is to be conducted. This missing dimension of the literature is the core problem tackled in this book, which unpacks two of the hidden assumptions that underlie these claims. The first of these assumptions is that it is possible to identify some form of accountability benchmark, being a normative judgement as to the ‘ideal amount’ of accountability against which an arrangement can be measured and found wanting. The second is that it is possible to assess the universe of applicable accountability mechanisms against that benchmark, and to form a judgement as to whether the system underperforms (deficit) or overperforms (overload).

Part two of this book explores the various challenges that must be confronted in defining a ‘benchmark’ of accountability. It commences by identifying the underlying rationales for accountability, and then addresses the various issues thrown up when seeking to transform the mechanistic description of accountability (ie who is accountable, to whom, for what and how) into a normative account (ie who should be accountable to whom, for what and how). If we were able to do so, we would then have a yardstick against which we could measure the performance of accountability mechanisms and find them wanting.