Understanding the pollination biology of medicinal plants and their important insect pollinators is necessary for their conservation. The present study explored the complex interactions between pollinator visitation and effect of floral traits on pollinator behaviour on seven medicinal plant species grown in an urban garden in West Bengal, an eastern Indian state. The observations revealed 30 morphospecies of insect flower visitors (Diptera, Lepidoptera and Hymenoptera) that touched floral reproductive parts on the selected plants during visitation. Additionally, it was observed that floral traits (e.g., corolla length and corolla opening diameter) were important predictors of the behaviour of insects when visiting the flowers. Plant–pollinator interactions were analysed using a bipartite network approach which explored the important links between insect and plants in the network revealing the key interactions, and species which are crucial to system maintenance. This piece of work contributes to our ability to understand and maintain a stable medicinal plant–pollinator network which will support efforts to conserve native flora and insects.