This article examines the role of internet service providers (ISPs) as guardians of personal information and protectors of privacy, with a particular focus on how telecom companies in Canada have historically negotiated these responsibilities. Communications intermediaries have long been expected to act as privacy custodians by their users, while simultaneously being subject to pressures to collect, utilize, and disclose personal information. As service providers gain custody over increasing volumes of highly-sensitive information, their importance as privacy custodians has been brought into starker relief and explicitly recognized as a core responsibility.

Some ISPs have adopted a more positive orientation to this responsibility, actively taking steps to advance it, rather that treating privacy protection as a set of limitations on conduct. However, commitments to privacy stewardship are often neutralized through contradictory legal obligations (such as mandated surveillance access) and are recurrently threatened by commercial pressures to monetize personal information.

As copyright is asked to perform a greater role in governing creative activity, its focus on economic values above all others raises concerns. Interviews conducted by the author with Canadian independent music labels suggest that the law and the norms governing labels’ operations are more diverse and include direct subsidies, or grants, from government and the private sector. These grants perform many of the functions expected from copyright. This study concludes that copyright law is often exotic, peripheral, and even irrelevant to those involved in the spheres of remunerative Canadian sound production considered here. This finding suggests a renewed focus on a Canadian narrative of copyright law that puts it in its place alongside other instruments regulating independent music production.