Research on street-level bureaucracy has tended to focus on individual and organisational factors that influence street-level practice. To date, empirical research has insufficiently explored the contribution of wider socio-cultural factors in street-level decision making. Drawing on data from a qualitative study of social assistance in Pakistan, this article examines how cultural patronage practices of sifarish intersect with street-level social welfare operations. Results highlight the importance of sifarish in informing decision-making processes and in enabling access to social assistance. In this manner, people providing sifarish (called sifarishie) operate as informal third-party actors. The findings challenge the dominant view of street-level operation that the decision making at street level is solely guided by individual and organisational factors.

This article examines post-secondary education responses to intimate partner violence and forced marriage. Harmful practices that disproportionately affect women and girls, such as sexual assault, domestic violence, and forced marriage, are particularly prevalent for women aged 16 to 25. This is also the age bracket during which attendance at college or university peaks. Post-secondary education therefore constitutes a potentially significant institutional context for intervention. To what extent universities are prepared or willing to take on this responsibility is a topic that is receiving increasing international attention. This article reports on recent findings from the UK and discusses them in an international and cultural framework. Cultural stereotyping in relation to gendered violence has rightly been criticised. However, as this article will argue, there are aspects of culture that are often glossed over in research and policy, yet are important for an understanding of how people and institutions think about and react to gendered abuse. The case of university responses to intimate partner violence and forced marriage illuminates these issues.