Reading official letters and being able to react to them appropriately is part of the daily life of every adult in many countries. Although the history of the plain language movement dates to the past century, it is only now that efforts are being made in Poland to adapt official documents to their audience. In this paper, we describe the results of a study (N = 685) in which we examined how particular linguistic forms and text structure affect the reception of an official-looking text – comprehension as well as emotions experienced, trust in the office, feelings of helplessness in the situation of reading the writing, and many other variables. Based on Imbir’s (2016, New Ideas in Psychology, 43, 39–49), two-system theory of emotions, we aim to examine how emotions – triggered by these complex stimuli – affect their processing. We hope that the results of our interdisciplinary research will answer the questions and hypotheses posed by researchers and find application in the reforms currently underway. We believe that by linking findings from cognitive psychology, the psychology of emotions and linguistics, we will also expand knowledge in the broad discussion on overcoming barriers between administrative offices and target audiences.

The property generation task (i.e. “feature listing”) is often assumed to measure concepts. Typically, researchers assume implicitly that the underlying representation of a concept consists of amodal propositions, and that verbal responses during property generation reveal their conceptual content. The experiments reported here suggest instead that verbal responses during property generation reflect two alternative sources of information: the linguistic form system and the situated simulation system. In two experiments, properties bearing a linguistic relation to the word for a concept were produced earlier than properties not bearing a linguistic relation, suggesting the early properties tend to originate in a word association process. Conversely, properties produced later tended to describe objects and situations, suggesting that late properties tend to originate from describing situated simulations. A companion neuroimaging experiment reported elsewhere confirms that early properties originate in language areas, whereas later properties originate in situated simulation areas. Together, these results, along with other results in the literature, indicate that property generation is a relatively complex process, drawing on at least two systems somewhat asynchronously.