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Chapter 2 discusses the common belief that people different from us all look alike and act alike. The outgroup homogeneity effect, as it is called, is rooted in normal categorization processes that become oversimplified. Categorization produces a range of tendencies that contribute to prejudice such as stereotyping, inaccurate attributions, ingroup favoritism, outgroup derogation, dehumanization, even scapegoating and genocide. These phenomena are explained and connected to contemporary events such as anti-Asian hate crimes during the Covid 19 pandemic. Chapter 2 ends with strategies for change that include intergroup contact, creating more complex social identities, and cooperative learning.
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