The subject of this paper is the problem of estimating the service time distribution of the M/G/∞ queue from incomplete data on the queue. The goal is to estimate G from observations of the queue-length process at the points of the regular grid on a fixed time interval. We propose an estimator and analyze its accuracy over a family of target service time distributions. An upper bound on the maximal risk is derived. The problem of estimating the arrival rate is considered as well.

There are standard modifications of certain compactly supported wavelets that yield orthonormal bases on a bounded interval. We extend one such construction to those wavelets, such as ‘coiflets', that may have fewer vanishing moments than had to be assumed previously. Our motivation lies in function estimation in statistics. We use these boundary-modified coiflets to show that the discrete wavelet transform of finite data from sampled regression models asymptotically provides a close approximation to the wavelet transform of the continuous Gaussian white noise model. In particular, estimation errors in the discrete setting of computational practice need not be essentially larger than those expected in the continuous setting of statistical theory.