We consider a polling system with two queues, exhaustive service, no switchover times, and exponential service times with rate µ in each queue. The waiting cost depends on the position of the queue relative to the server: it costs a customer c per time unit to wait in the busy queue (where the server is) and d per time unit in the idle queue (where there is no server). Customers arrive according to a Poisson process with rate λ. We study the control problem of how arrivals should be routed to the two queues in order to minimize the expected waiting costs and characterize individually and socially optimal routeing policies under three scenarios of available information at decision epochs: no, partial, and complete information. In the complete information case, we develop a new iterative algorithm to determine individually optimal policies (which are symmetric Nash equilibria), and show that such policies can be described by a switching curve. We use Markov decision processes to compute the socially optimal policies. We observe numerically that the socially optimal policy is well approximated by a linear switching curve. We prove that the control policy described by this linear switching curve is indeed optimal for the fluid version of the two-queue polling system.

We study cyclic polling models with exhaustive service at each queue under a variety of non-FCFS (first-come-first-served) local service orders, namely last-come-first-served with and without preemption, random-order-of-service, processor sharing, the multi-class priority scheduling with and without preemption, shortest-job-first, and the shortest remaining processing time policy. For each of these policies, we first express the waiting-time distributions in terms of intervisit-time distributions. Next, we use these expressions to derive the asymptotic waiting-time distributions under heavy-traffic assumptions, i.e. when the system tends to saturate. The results show that in all cases the asymptotic waiting-time distribution at queue i is fully characterized and of the form Γ Θi, with Γ and Θi independent, and where Γ is gamma distributed with known parameters (and the same for all scheduling policies). We derive the distribution of the random variable Θi which explicitly expresses the impact of the local service order on the asymptotic waiting-time distribution. The results provide new fundamental insight into the impact of the local scheduling policy on the performance of a general class of polling models. The asymptotic results suggest simple closed-form approximations for the complete waiting-time distributions for stable systems with arbitrary load values.

We consider polling systems with mixtures of exhaustive and gated service in which the server visits the queues periodically according to a general polling table. We derive exact expressions for the steady-state delay incurred at each of the queues under standard heavy-traffic scalings. The expressions require the solution of a set of only M—N linear equations, where M is the length of the polling table and N is the number of queues, but are otherwise explicit. The equations can even be expressed in closed form for several routeing schemes commonly used in practice, such as the star and elevator visit order, in a general parameter setting. The results reveal a number of asymptotic properties of the behavior of polling systems. In addition, the results lead to simple and fast approximations for the distributions and the moments of the delay in stable polling systems with periodic server routeing. Numerical results demonstrate that the approximations are highly accurate for medium and heavily loaded systems.