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1 results

  • 27 - Feedback Models for Gambling Control: The Use and Efficacy of Online Responsible Gambling Tools

  • from Part V - Ongoing and Future Research Directions
  • Edited by Steve Sussman, University of Southern California
  • Book:
    The Cambridge Handbook of Substance and Behavioral Addictions
    Published online:
    13 July 2020
    Print publication:
    06 August 2020, pp 333-339

  • Summary

    Social responsibility in gambling has become a major issue for the gaming industry. This has been coupled with the rise of behavioural tracking technologies that allow companies to track every behavioural decision and action made by gamblers on online gambling sites, slot machines, and/or any type of gambling that utilizes player cards. This chapter has a number of distinct but related aims including: (a) a brief overview of behavioral tracking technologies accompanied by a critique of both advantages and disadvantages of such technologies for both the gaming industry and researchers; and (b) results from a series of studies completed using behavioral tracking data to evaluate the efficacy of online responsible gambling tools (particularly in relation to data concerning the use of social responsibility tools such as limit setting, pop-up messaging, and personalized feedback to gamblers).