In November 2009, the Bouverie Centre, a centre for training, research, and clinical family therapy in Melbourne, Australia, embarked on a 12-month trial involving the implementation of single session work as our main model of service provision for all new family appointments. We were interested in evaluating clients’ and therapists’ experiences of this change in our clinical service delivery. This article discusses some clinical dilemmas that arose for staff in this process, and how they were addressed. Clients’ responses to single session work are outlined, followed by a discussion of outcomes of the implementation for our organisation.