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1 results

  • Chapter 12 - Solution #8: Make Changes in Workflow in Organizations

  • John E. Kello, Davidson College, North Carolina, Joseph A. Allen, University of Utah
  • Book:
    The Burned Out Physician
    Published online:
    08 July 2022
    Print publication:
    21 July 2022, pp 158-167

  • Summary

    As important as individual solutions and team-based solutions are, there is a critical third level of potential solutions that can and should be implemented, namely, system-level solutions. Some of these broader solutions can be implemented fairly directly by leaders in local healthcare systems, including individual practices and hospitals. One especially important “local systems” solution is workflow analysis and workflow simplification. As valuable as improving workflow is, it is a challenge to persuade leaders to engage in such a change process, and it is a challenge to persuade those who would benefit from workflow simplification to actually change their behavior. The pandemic is providing a major “reset” opportunity, the chance to rethink how we do things in general and, more particularly, in healthcare.