Within the context of the Australian Senate’s Inquiry into corporate avoidance of the Fair Work Act 2009, this research examines regulatory avoidance in the temporary work agency industry. The findings highlight that regulatory avoidance in Australian temporary work agencies has intensified and expanded, normalising exploitation and further exacerbating precarious work and its detrimental outcomes. The study contributes to debates regarding regulation of temporary work agencies and illustrates the importance of examining how regulatory avoidance is constructed and played out in national contexts.

Overwhelmingly, research examining temporary work agency (TWA) employment suggests that agencies rely on cost-based HRM, which coincides with substandard outcomes for TWA workers and clients. While contrasting literature indicates that ‘value adding’ HRM may yield more positive outcomes, empirical evidence remains scarce. This case study–based research begins to redress this gap by comparing TWAs reliant on cost-based and ‘value adding’ HRM within the hospitality industry. Findings illustrate that TWA employment and ‘value adding’ HRM are compatible and advantageous, yielding superior outcomes for TWA workers and clients.