Although veal production is a highly standardized system, there still remains considerable variability in productivity between units. This variability might be due to the farmers working on these units, through differences in stockmanship, work attitudes or behaviour, which in turn may affect animals’ fear responses, productivity and health. A survey was conducted on 50 commercial farms affiliated to the same veal company. All units had calves housed in individual crates, a similar number of crates, and the same diets and management advice. Data were collected on: building and general farm characteristics, farmers’ backgrounds and their attitudes towards their work and calves, farmers’ behaviour with the calves, calves’ reactivity to people, and disease level of the calves. Productivity results (growth rates, food efficiency and mortality) were used to classify veal units as ‘high producing’ (no. = 24) v. ‘moderate producing’ (no. = 26). Calves were less reactive to people in units where the farmer behaved sympathetically and where there were several stockpersons working. The disease level was lower in units where the farmer had a positive attitude towards the sensitivity of the calves to contact and towards the importance of cleaning. Productivity of the veal unit was associated with the health of the calves but not with their reactivity to people.
It is suggested that the farmer can have an influence on the success of the veal unit mainly through his/her ability to control the health of the calves and that a positive attitude towards animals and towards work (specifically cleaning actions) can improve the accuracy of surveillance and care of the animals. Moreover, through his/her behaviour with the calves and his/her ability to control their health, the farmer can play an important rôle in assuring calves’ welfare.