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11.6 - Communication in Intensive Care

from Section 11 - Professionalism, Patient Safety, Governance and Health Systems Management

Published online by Cambridge University Press:  27 July 2023

By
Orlanda Allen  and
Dev Dutta
Edited by
Ned Gilbert-Kawai ,
Debashish Dutta  and
Carl Waldmann
Ned Gilbert-Kawai
Affiliation:
The Royal Liverpool Hospital
Debashish Dutta
Affiliation:
Princess Alexandra Hospital NHS Trust, Harlow
Carl Waldmann
Affiliation:
Royal Berkshire Hospital, Reading
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Summary

Key Learning Points

  1. 1. Patients and their representatives (family or friends) have identified effective communication as a critical component of high-quality care whilst in the ICU.

  2. 2. Support for patients’ advocates is, in some instances, just as important as the care of the patients themselves.

  3. 3. Do not underestimate the importance of prior preparation before meeting a family.

  4. 4. Given the dynamic ICU environment and the multi-professional nature of the care, clear documentation is imperative.

  5. 5. A medical record is a legally binding document.

Keywords

communicationintensive care unithealthcare professionalspreparationmedical recordsdocumentation
Type
Chapter
Information
Intensive Care Medicine
The Essential Guide
 , pp. 754 - 755
Publisher: Cambridge University Press
Print publication year: 2021

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References

References and Further Reading

British Medical Association Board of Medical Education. Communication Skills for Doctors: An Update. London: British Medical Association; 2004.Google Scholar
Gillon, S, Wright, C, Knott, C, McPhail, M, Camporota, L. Revision Notes in Intensive Care. Oxford: Oxford University Press; 2016.CrossRefGoogle Scholar
Medical Protection Society. MPS Guide to Medical Records. London: Medical Protection Society; 2008.Google Scholar

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