In this paper, we explored the role of knowledge sharing on team creativity through absorptive capacity and knowledge integration, and tested the condition under which knowledge sharing is positively related to absorptive capacity and knowledge integration. We tested our hypotheses with a sample of 86 knowledge worker teams involving 381 employees and employers in China. Results demonstrate that knowledge sharing was positively related to team creativity, fully mediated by both absorptive capacity and knowledge integration. In addition, cognitive team diversity played a moderating role in the relationship between knowledge sharing and absorptive capacity, as well as in the relationship between knowledge sharing and knowledge integration. Theoretical and practical implications of these findings on knowledge management and team creativity are discussed.

Empirical support for the process and mechanism of interactions with knowledge-intensive business services (KIBS) is scarce, particularly with regard to small and medium manufacturing enterprises (SMMEs). Our study investigated how four SMMEs in China’s electrical appliance industry cluster attained high performance through interactions with KIBS. For our research, knowledge integration can be understood as knowledge identification, knowledge accession, and knowledge utilization. We investigated the mechanism involved in interactions between SMMEs and KIBS by tentative multiple case studies, and found that interactions with technology-based KIBS improved the performance of SMMEs by influencing their knowledge accession and knowledge utilization. Interactions with traditional professional KIBS, however, mainly influence SMMEs’ knowledge identification and knowledge accession. technology-based KIBS generally acts as a knowledge source and professional KIBS as a knowledge bridge for SMMEs. Interaction with technology-based KIBS is a kind of complementary interaction, while interaction with professional KIBS is a kind of supplementary interaction.

This study intends to explore the impact of the customer knowledge integration capability, customer knowledge absorptive capability, customer knowledge creation capability, and customer relationship capability on new service development (NSD) performance for Taiwan's hospitals from customer knowledge and customer relationship perspectives. We employ the self-administered mail survey to collect research data and select self-pay medical service managers or top managers as key informants. After testing the fitness of sample representativeness, non-response error, common method variance, reliability, and validity, we adopt structure equation model to test the research model. Empirical results indicate the customer knowledge absorptive capability of a hospital is positively associated with NSD performance, and the customer knowledge integration capability of a hospital fully mediates the relationship between customer knowledge absorptive capability and NSD performance. However, customer relationship capability and customer knowledge absorptive capability both have positive influence on customer knowledge creation capability. Managerial and theoretical implications are discussed.

The purpose of this study was to evaluate the impact of a dog safety program on the protective behaviour knowledge of children in the first year of school. This mixed methods study utilised pre- and post-testing (N = 121), observation of six sessions and individual interviews with a sub-group of children (N = 49). These interviews utilised a co-constructed narrative strategy where children were invited to assist an imaginary alien to safely navigate hypothetical safety scenarios. All schools improved their knowledge of safe dog interactions, with an overall increase in knowledge of 18%. Most children were able to apply abstract knowledge to hypothetical scenarios involving accompanied and unaccompanied dogs. Of concern, 24% of children still believed that dogs liked being patted on their heads and 16% of children had not overcome their intuitive reaction to run from a threatening dog. Whilst the program has made significant improvements to children's knowledge of safe dog-interactions, more gains can be made. We identify important opportunities for improving dog safety programs in general. We comment on the need to consider the impact of different models of child–dog relations in terms of either similitude or difference.

As manufacturing systems become more sophisticated and complicated, effective managers know how they play a crucial role in managing an enterprise and managers know how to deal with their dynamics and uncertainty. In this article, a formalism based on the computer-integrated manufacturing open-system architecture (CIMOSA) reference model is presented to specify the business processes and enterprise activities at the knowledge level. The formalism uses an integration of multiple types of knowledge, including precise, muddy, and random symbolic and numerical knowledge to systematically represent enterprise behavior and functionality. To support the modelling process, a prototype is developed and an example for a maintenance activity is presented to demonstrate the effectiveness of the proposed method.