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2 results

  • Library profile: The Royal Institution of Chartered Surveyors

  • Fiona Fogden
  • Journal:
    Legal Information Management / Volume 23 / Issue 2 / June 2023
    Published online by Cambridge University Press:
    11 August 2023, pp. 90-93
    Print publication:
    June 2023
    • Article
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  • Fiona Fogden has spent much of her career in law firm libraries, but she has recently taken on the role of Knowledge & Information Service Manager at RICS – the Royal Institution of Chartered Surveyors. So, who better to give LIM an overview of the RICS Knowledge & Information service, describe what the collections contain, and also tell us how the service would be of interest to legal information professionals.

  • Sneaky Learning: Has Knowledge Management Had its Day?

  • David Byrne
  • Journal:
    Legal Information Management / Volume 7 / Issue 2 / June 2007
    Published online by Cambridge University Press:
    12 June 2007, pp. 108-112
    Print publication:
    June 2007

  • David Byrne - Head of Information at BT Legal - explains that within the commercial, legal and regulatory division of BT, their approach to knowledge management is to introduce cultural change whereby knowledge capture and re-use are subordinate to the prime goals of revenue generation and competitiveness. He discusses the innovative methods used for building effective knowledge-sharing relationships including using the “best of the rest”; ensuring that the right technology is in place; measuring value; collaboration and creating the “Sticky Organisation”.