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Sneaky Learning: Has Knowledge Management Had its Day?

Published online by Cambridge University Press:  12 June 2007

David Byrne
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Abstract

David Byrne - Head of Information at BT Legal - explains that within the commercial, legal and regulatory division of BT, their approach to knowledge management is to introduce cultural change whereby knowledge capture and re-use are subordinate to the prime goals of revenue generation and competitiveness. He discusses the innovative methods used for building effective knowledge-sharing relationships including using the “best of the rest”; ensuring that the right technology is in place; measuring value; collaboration and creating the “Sticky Organisation”.

Keywords

knowledge managementspecial libraries
Type
Research Article
Information
Legal Information Management , Volume 7 , Issue 2 , June 2007 , pp. 108 - 112
Copyright
Copyright © The British and Irish Association of Law Librarians 2007

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