Contemporary theoretical debates point to a transformation of societies
and social organisations away from universal forms of mass production
and consumption, organised through mass institutions, towards smaller,
diversified, entrepreneurial units linked together by new forms of market
and network co-ordination. This greater diversity is also held to be a
feature of service users who require individually fashioned solutions to
non-standard problems and tailored products for their different tastes.
Applications of these accounts of social and economic transformation
to the public sector propose similar patterns to those evident in private
industry and in regional communities. The large, standardised bureaucracy
is seen to give way to de-coupled, multiple agency models of service
delivery within a new type of welfare state.
The study uses interviews and surveys (n = 365) with service delivery
staff in the Australian employment assistance sector where transformations
of this type have recently been sponsored by government. These data
indicate that many of the key propositions of the post-Fordist account are
valid. Smaller, non-unionised units dominate the new order and services
are devolved to the local level. However a number of the expected patterns
of flexible specialisation, diversity and networking are not found, suggesting
marked differences and possible tensions between public and private
sector forms of organisational development in the new order.