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Editorial

Published online by Cambridge University Press:  02 February 2015

Rebekah Russell-Bennett  and
Sharyn Rundle-Thiele
Rebekah Russell-Bennett
Affiliation:
School of Advertising, Marketing & Public Relations, Queensland University of Technology, Brisbane QLD, Australia
Sharyn Rundle-Thiele
Affiliation:
School of Management and Marketing, University of Southern Queensland, Toowoomba QLD, Australia
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Abstract

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Information

Type
Symposium on Deviance and Ethics in Services
Information
Journal of Management & Organization , Volume 14 , Issue 4 , September 2008 , pp. 423
Copyright
Copyright © Cambridge University Press and Australian and New Zealand Academy of Management 2008

References

Browning, V (2008) Deviant behaviour in the service encounter: How and why frontline employees engage in deviant behaviour Journal of Management & Organization 14(3): 451–471.Google Scholar
Kennedy, M and Corliss, M (2008) Tension at the interface: Exploring employee deviation Journal of Management & Organization 14(3): 424–437.Google Scholar
Keeffe, DA, Russell-Bennett, R and Tombs, A (2008) Customer retaliation following service failure: The role of service recovery, attributions of blame and anger Journal of Management & Organization 14(3): 438–450.Google Scholar