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Relationship satisfaction has major implications on individuals’ health and subjective well-being, and prominent theories in relationship research have assigned relationship satisfaction an important role. In this Handbook chapter, we first introduce conceptual perspectives on relationship satisfaction, showing that relationship satisfaction is a characteristic of both the individual and the relationship. We then provide an overview of the measurement of relationship satisfaction and discuss common affordances in its assessment. Next, we report empirical evidence on how relationship satisfaction evolves over time, showing that relationship satisfaction changes both normatively and depending on the eventual outcome of the relationship. We then report how relationship satisfaction is associated with different relationship-specific facets, such as perceptions, emotion regulations strategies, and communication styles. To conclude, we discuss a series of unresolved issues in the area of relationship satisfaction research and propose an agenda for future research, such as the usage of modern technologies.
This scenario is based on the Whakaari/White Island volcanic eruption that occurred on December 9, 2019, in New Zealand. The eruption, classified as a Stage III burn disaster, overwhelmed local and regional medical systems, necessitating a national and international response. The scenario focuses on the initial receiving hospital’s experience and the on-shift medical staff’s challenges. It aims to provide a realistic training module for healthcare professionals in volcanic regions, emphasizing the importance of preparedness and skill practice. The scenario includes a fictional patient case with severe burns and other injuries, requiring comprehensive emergency care, including decontamination, airway management, fluid resuscitation, and wound care. The scenario also highlights the critical role of teamwork, communication, and resource management in handling mass casualty incidents. By reflecting on the Whakaari disaster, this scenario serves as a tribute to the victims, their families, and the responders, offering valuable insights for future emergency preparedness and response efforts.
The current chapter focuses on basic properties of communication that inform the ways that the study of communication and the study of relationships intersect. These properties include interdependence (the idea that messages simultaneously influence and are influenced by messages that precede and follow them), reflexivity (the notion that communication creates and is constrained by structure), complexity (the concept that communication conveys multiple messages and functions at different levels of analysis), ambiguity (the notion that any given message has various meanings), and indeterminancy (the idea that messages can have multiple and diverse outcomes on relationships). Research on relationship narratives, message features, multiple goals, and message processing, among other topics, is reviewed and challenges for researchers who study communication and relationships are discussed.
Relationship maintenance scholars have long attempted to understand the processes by which partners foster relationship growth. They have done so by focusing on defining and explaining key maintenance strategies that serve to initiate and preserve romantic relationships. In this chapter, we provide a brief history of the relationship maintenance literature. Then we identify the key theoretical contributions to the current understanding of relationship maintenance and discuss recent theoretical developments and known correlates. We conclude the chapter by highlighting the need to diversify and expand the maintenance literature by identifying possible avenues for future inquiry and proposing ways to integrate work across disciplines.
Research findings in linguistics have contributed to the development of the field of second language acquisition since its inception. However, it is only relatively recently that an interactional linguistics approach, conceptualizing language as a co-constructed semiotic resource and emergent phenomenon, has been utilized for research in the field. Our chapter introduces a rigorous method for the analysis of dialogic interaction (often spoken language data), called Conversation Analysis (CA), originally developed in the field of sociology. We discuss CA’s origins, core principles, and natural fit as a method for linguistic analysis. The chapter then surveys research that has used CA methods for understanding SLA including how CA methods played a role in reconceptualizing what it means to be competent in a language. Lastly, we present a short summary of one research study using CA methods, and two activities grounded in CA principles that language teachers might consider adding to their repertoire.
Chapter 5 addresses these weaknesses by combining STS with sociological systems theory, which provides a persuasive account of law in society, but has been criticised as technology-blind. This does not mean, however, that systems theory lacks the means to conceptualise the interface between the materiality of a distribution medium (e.g. the Internet) and the sociality of communicative systems (e.g. law), since structural coupling provides the means to explain how operatively closed systems can relate to each other, e.g. the sphere of technical materiality (the technosystem) and the sphere of communicative sociality (society and its subsystems). A separation between the material and the social is the prerequisite for adopting a critical or normative position vis-à-vis digital media, enabling us to empirically study the diverse interrelations between the two spheres in online communication. To do so, technologies must be understood as artefacts possessing affordances, that is possibilities and constraints, raising the question of how digital technologies acquire affordances. The final question concerns the concept of normativity in the digital ecosphere, namely whether normative expectations about digital technologies can emerge. Since normative expectations structure the legal system, our answer will explain the nature of the structural coupling between law and technology.
In Chapter 7, “Upgrades in the Age of Generative AI,” we consider the hype around generative AI tools, like ChatGPT, and explain how the razzle-dazzle has captured the public’s imagination, even as the technology hasn’t come close to being artificial general intelligence—the goal companies like OpenAI aspire for. While tech giants race to develop generative AI products, we emphasize that they currently are sophisticated pattern-matching systems that simulate intelligence without truly understanding it. Analyzing both negative (political campaigns) and positive (the possibility of helping doctors communicate more empathetically over patient portals) examples, we offer recommendations for spotting uses of generative AI to avoid and how technological upgrades can be carefully and ethically integrated into communication systems to improve human welfare.
Moral distress as a reason for ethics consultation is common, but perceived or real racism is underrecognized as a potential cause. The consultation requested in this case was nominally for moral distress, but elements of cultural misunderstanding and culturally relevant value conflicts rapidly became apparent. Cultural concordance between the ethics consultant and the patient’s family enhanced communication and allowed the medical care team to change their perspective on interactions they had observed and previously considered to be belittling between family members and staff. This led to a broadening of medically permissible options being considered and ultimately resulted in a discharge plan that was acceptable and welcome by both the patient’s family and the ICU staff. Further discussion of reasons why greater diversity in ethics consultation members may be helpful.
This chapter examines Darwin’s analysis of emotional expression. It is widely accepted that Darwin wrote Expression to refute Sir Charles Bell’s theory that God created humans with special muscles to express their emotions. However, scholars have overlooked the fact that Bell developed his theory to refute Erasmus Darwin’s associationist analysis of emotional expression, inspired by David Hartley, and that Charles Darwin defends his grandfather’s analysis against Bell’s objections. I demonstrate that Charles’s defense of Erasmus’s associationist theory, which denies that expressions occur for the sake of communicating emotions, explains Charles’s puzzling reluctance to claim that expressions evolved to serve as signals in communication.
Clinical ethics prides itself on communication, collaboration, interdisciplinary cooperation and mediation. But what happens when all those skills and efforts fail? This chapter describes a difficult situation fraught with clinical uncertainty and complicated by an unbridgeable cultural divide that left the clinical parties feeling as if they failed the patient. This case demonstrates that sometimes there is no real closure, no understanding, and no sense of having been helpful. These are the kinds of cases that haunt us.
Humanisation of healthcare cannot be separated from dignity in a patient-centered care model. The International Research Project for the Humanization of Intensive Care Units (Proyecto HU-CI) was initiated in 2014 with the aim of changing the current paradigm of intensive care towards a more human-centered care model. Patients, families, and professionals (everyday stakeholders) were asked to describe their ideal intensive care unit (ICU). Using their opinions, eight areas of interest to improve the culture of ICUs and change the reality of care delivery throughout the world were highlighted. These include: an open-door visitation policy, enhanced communication, a clear focus on patient well-being, presence and participation of relatives in care delivery, care for healthcare professions, recognition and prevention of the post-intensive care syndrome, humanized infrastructure, and comprehensive end-of-life care.
Open communication between parents and adolescents and young adults (AYAs) with blood cancer is key to managing cancer together. However, parents avoid difficult conversations about cancer care and lack support in navigating them. To inform a communication skills intervention to help parents of AYAs navigate challenging conversations in caregiving, this mixed-method study sought to identify difficult topics and better understand psychosocial factors associated with avoidant communication.
Methods
Phase 1 involved 20 interviews with parents of AYAs with blood cancer (aged 15–29) to capture difficult conversations and factors that inform why they are challenging. Phase 2 surveyed 80 parents about openness, avoidance, and psychosocial outcomes.
Results
In Phase 1, parents identified 5 challenging conversation areas: (1) expressing negative feelings; (2) discussing disease/care-related information; (3) addressing sexual health; (4) navigating triadic clinical interactions; and (5) talking about mortality. Parents described 3 interrelated factors that informed why these conversations were difficult: (1) lifespan/human development; (2) emotional/psychological well-being; and (3) relational-caregiving dynamics. Quantitative results (Phase 2) confirmed the same challenging conversation areas and extended them with an additional topic parents avoid: caregiver burden. Overall avoidance of these topics was associated with lower clinical communication skills and competence, less openness between parents and AYAs, reduced willingness to communicate about cancer, and greater parental distress. Avoidance of discussing caregiver burden and sexual health with their AYA was associated with higher burden. Younger parents reported higher overall avoidance compared to older ones. Hispanic/Latino parents reported higher overall avoidance than non-Hispanic/Latino. Parents without a high school degree had higher scores for avoiding treatment discussions compared to parents with higher education levels.
Significance of results
Findings highlight the need for supportive care interventions that strengthen parent caregivers’ communication skills. This study also provides a roadmap of key content to include, ensuring communication skills interventions are relevant and impactful.
Public support is crucial for the success of policy interventions that aim to change behaviour. While communicating evidence of policy effectiveness can increase support, it remains unclear which type of evidence is most effective. Statistical evidence is often seen as objective and persuasive, yet personal anecdotes can strongly influence beliefs. We examined how statistical and anecdotal evidence affect policy perceptions. In three online experiments with representative UK samples (N = 908), we showed participants different types of evidence (statistical, anecdotal, or both) that argued for or against six policies, such as meat taxes (climate change), banning e-cigarettes (public health), and 20 mph speed limits (community safety). We measured policy support and perceived effectiveness before and after exposure and explored participants’ reasoning through open-text responses. Results showed that positive statistical and anecdotal evidence did not significantly increase perceived policy effectiveness or support, even when combined. However, negative anecdotes significantly reduced both, though this effect was sometimes mitigated when paired with statistical evidence. Qualitative results found that participants have broader concerns beyond policy effectiveness, such as fairness. Our findings suggest that communicating evidence on policy effectiveness alone may not increase support, as it does not address broader public concerns.
Communicating a cancer diagnosis to a child is a complex challenge for parents. This study aims to explore (1) the communication strategies and beliefs of parents with cancer when communicating with their children and (2) the needs of these parents.
Methods
Semi-structured interviews were conducted with parents with cancer being treated at an Italian comprehensive cancer center and their healthy partners, when present. The interviews were analyzed through a constructivist approach using reflexive thematic analysis. The number of parents to be interviewed was not predetermined, but the meaning saturation procedure was followed.
Results
Ten parents were interviewed, meaning saturation was reached at the seventh interview. Five themes were created: (1) the challenges parents faced at this sensitive time; (2) the emotions parents experienced; (3) the beliefs that may have influenced how they communicate the illness to their children; (4) the strategies parents used to communicate the illness to their children and (5) parents’ perception of their children’s understanding of the illness. Fifty-seven needs, often unmet, were also identified and were grouped into three categories: (1) “existential” needs; (2) support needs; and (3) needs related to continuing to be and act as parents.
Significance of results
This study provides important insights for healthcare professionals to consider in order to better support and care for these parents.
Funding relationships in nonprofit management are increasingly defined by a philosophy of rational management, characterized by measurement of outputs and benchmarking, which represents an audit culture system (Burnley, Matthews, & McKenzie, 2005). There is concern that these approaches are constantly undermining the mission of community service nonprofit organizations (Darcy, 2002). In this research, we analyzed the management of funding relationships by examining dynamics within a nonprofit funding relationship in New Zealand. Through focus groups we explored the relationship between 17 representatives from nonprofit organizations and four Board members of a funding Trust. The management of this funding relationship was characterized by an appreciation of the diverse nature of nonprofit organizations, a balance between trust and control, and communication. We suggest that elements of these dynamics could be incorporated into nonprofit funding relationships in order to challenge an over-reliance on audit culture systems, and to re-establish relationships characterized by interaction between nonprofit organizations and their funders. Finally, we call for future research in this area.
This review surveys the state of research on nonprofit communication and collects and summarizes the resulting advice for nonprofit communication practice. The citations of research papers since 2000 were collected from standard bibliographic databases and selected bibliographies. The resulting collection of papers was summarized and synthesized into relevant themes and organized into five broad categories: (1) strategic planning, (2) management, (3) development, (4) outreach, and (5) accountability. From these broad themes, comparisons and contrasts arise between the research and current practice of nonprofit communications.
Are televised election debates (TEDs) a blessing for democracy, educating citizens and informing them of their electoral options? Or should they be viewed as a curse, presenting superficial, manipulating rhetoric in one-way communication? In this article, I evaluate TEDs from a deliberative point of view, focusing on the potential positive and negative outcomes of framing by politicians, as well as on the pros and cons of displaying emotions in debates. I argue that the use of these two rhetorical devices in TEDs is potentially helpful in inspiring deliberation, perspective-taking and subsequent reflection in both politicians and voters. This leads me to conclude that televised election debates should be critically approached as communicative venues with potential deliberative qualities.
Human services nonprofits increasingly provide a social safety net through interorganizational collaboration, and the effectiveness of these partnerships has important implications for the quality and sufficiency of those services. The purpose of this study is to investigate whether partner selection is related to partnership effectiveness and, if so, how. More specifically, the study examines the impact of partner selection on partnership effectiveness and the mediating roles of trust and communication in that relationship. Based on surveys on 201 voluntary human services nonprofit partnerships, trust, and communicative effectiveness are related to satisfaction with partnership outcomes. Trust and communicative effectiveness fully mediated the effects of prior experience and reputation on partnership effectiveness and communication. Interestingly and contrary to some findings from previous research, resource complementarity, homophily, and social networks across organizations’ members, as partner selection factors, were not found to be related to partnership effectiveness. We derived implications for partnership effectiveness research from the results.
Volunteer travel opportunities are more plentiful than ever and are now offered worldwide, with conservation projects being an increasingly popular choice. Some of the emerging questions in this field are concerned with the effective communication of these opportunities to young people. One theory that could guide the creation of these persuasive campaigns for conservation volunteering is regulatory focus theory. By adopting this theory, we reveal yet another possibility for understanding motivations of conservation volunteers. Results of the experiment suggest promotion messages are better received (more persuasive) because they induce expectations in line with general view of conservation volunteering as a hedonic experience. Moreover, this study is the first one of its kind to show this important effect of environmental attitudes on individuals’ responses to promotional messages about conservation volunteering travel.
Social enterprises pursue a dual mission: on the one hand, they strive for social purpose, while on the other, they try to achieve economic stability despite scarce resources. To achieve the dual mission, social enterprises avail themselves of both for-profit and non-profit institutional logics. Due to this combination of multiple institutional logics, such enterprises can be classified as hybrid organizations. This study focuses on these organizations and investigates tensions between social enterprises and various stakeholder groups caused by the use of commercial logics within the social sector. In particular, we examine the perception of commercial versus social welfare logics by various stakeholder groups, and investigate the effects on organizational communication. Our study is centered on social franchise enterprises. We use an exploratory qualitative research approach based on semi-structured interviews with 21 social franchisors and social franchisees of seven social franchise enterprises. Our main results suggest that the use of commercial logics in the social sector tends to decrease the legitimacy of social franchise enterprises in the eyes of internal stakeholders, the general public, and various (but not all) external stakeholder groups. Many stakeholders of social franchise enterprises show a strong aversion to commercial logics, and particularly to commercial terminology. Overall, we conclude that social franchise enterprises very consciously apply commercial and social welfare logics and use alternative terminology where necessary to retain legitimacy and prevent tensions.