Access to Justice, Digitalization and Vulnerability: Exploring Trust in Justice

Naomi Creutzfeldt; Arabella Kyprianides; Ben Bradford; Jonathan Jackson

doi:10.46692/9781529229547

Access to Justice, Digitalization and Vulnerability

Exploring Trust in Justice

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Naomi Creutzfeldt, University of Kent, Canterbury, Arabella Kyprianides, University College London, Ben Bradford, University College London, Jonathan Jackson, London School of Economics and Political Science

Publisher:: Bristol University Press
Online publication date:: January 2025
Print publication year:: 2024
Online ISBN:: 9781529229547
DOI:: https://doi.org/10.46692/9781529229547

Subjects:: Law: General Interest, Law, Arbitration, Dispute Resolution and Mediation

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Written by key names in the field, this book explores the impact of digitization and COVID-19 on justice in housing and special needs education. It analyses access to justice, offers recommendations for improvement and provides valuable insights into administrative justice from user perspectives.

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Access to Justice, Digitalization and Vulnerability

Exploring Trust in Justice

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Contents

Frontmatter
pp i-iv

Contents
pp v-vii

Series Editors’ Preface
pp viii-viii

List of Figures and Tables
pp ix-x

About the Authors
pp xi-xi

Acknowledgements
pp xii-xii

Foreword
pp xiii-xviii

Introduction
pp 1-18

PART I - Situating Access to Justice
pp 19-20

1 - Legal Needs and Access to Justice
pp 21-41

2 - Trust in Administrative Justice
pp 42-62

PART II - Pathways to Justice
pp 63-64

3 - Two Areas of Law in Context and the Help-Seeker Journey
pp 65-85

4 - Pathways Through the AJS: Housing
pp 86-105

5 - Pathways Through the AJS: SEND
pp 106-126

PART III - Exploring Help-Seeker Journeys
pp 127-128

6 - Exploring the Role of Procedural Justice in Tribunals and Ombuds
pp 129-149

7 - Access to Digital Justice
pp 150-173

8 - Marginalized Groups and Unmet Legal Needs
pp 174-192

9 - Conclusion
pp 193-203

Appendix: Examples of Vignettes
pp 204-213

Index
pp 214-220

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Access to Justice, Digitalization and Vulnerability

Exploring Trust in Justice

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