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Managing stress with experience feedback in crisis situation

Published online by Cambridge University Press:  06 May 2019

Sammy Teffali Open the ORCID record for Sammy Teffali [Opens in a new window] ,
Nada Matta  and
Eric Chatelet
Sammy Teffali*
Affiliation:
University of Technology of Troyes, Troyes, France
Nada Matta
Affiliation:
University of Technology of Troyes, Troyes, France
Eric Chatelet
Affiliation:
University of Technology of Troyes, Troyes, France
*
Author for correspondence: Sammy Teffali, E-mail: sammy.teffali@utt.fr
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Abstract

A crisis is a complex situation, which actors have some difficulties to manage it. They are under stress to deal with problems that they cannot predict consequences. The human conditions (familial and life) and, the influence of the environment (politic, economic, media) pushes the actors to lose control of the crisis situation. The question we face in this paper is: “is it possible to predict the impact of the stress in this type of situation?” Our main hypothesis to answer is to represent experience feedback using knowledge management. To model the crisis management as systemic system emphasizing regulation loops, and the collaboration activity by showing the dimension of the communication, coordination, and cooperation. This modeling is illustrated in a terrorist attack situation in Algeria. To predict stress consequences, fuzzy set principle is adopted, based on experience feedback and situations modeling, as a generator of alternative states given a stress event.

Keywords

Crisiscrisis managementexperience feedbackfuzzy setsregulationstress
Type
Review Article
Information
AI EDAM , Volume 33 , Special Issue 2: Knowledge Engineering and Management Applied to Innovation , May 2019 , pp. 206 - 225
Copyright
Copyright © Cambridge University Press 2019 

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