Hostname: page-component-cd9895bd7-dzt6s Total loading time: 0 Render date: 2024-12-27T05:21:07.418Z Has data issue: false hasContentIssue false
  • English
  • Français

Job Satisfaction in Rehabilitation Case Managers: The Role of Organisational Commitment and Climate, Occupational Self Efficacy, and Perceived Competencies

Published online by Cambridge University Press:  27 August 2015

Cathie Collinson ,
Ross Flett ,
Jocelyn Handy ,
Judy Brook  and
Fiona Alpass
Cathie Collinson
Affiliation:
Massey University, Palmerston North, New Zealand
Ross Flett*
Affiliation:
Massey University, Palmerston North, New Zealand
Jocelyn Handy
Affiliation:
Massey University, Palmerston North, New Zealand
Judy Brook
Affiliation:
Massey University, Palmerston North, New Zealand
Fiona Alpass
Affiliation:
Massey University, Palmerston North, New Zealand
*
Ross Flett PhD, School of Psychology, Massey University, Palmerston North, New Zealand. Email: R.A.Flett@massey.ac.nz
Get access

Abstract

We examined relations between organisational perceptions (organisational commitment, organisational climate), personal evaluations (occupational self efficacy, skills/competencies) and subsequent job satisfaction (extrinsic and intrinsic) among a group of 101 New Zealand rehabilitation case managers. Analyses indicated that organisational commitment, organisational climate and perceived skills/competencies made a significant contribution to the prediction of extrinsic job satisfaction while organisational climate alone was a significant predictor of intrinsic job satisfaction. Despite a number of limitations, the findings have implications for the understanding of die occupational dynamics of rehabilitation service provision and illustrate the importance of a continued research focus on the antecedents and consequences of job satisfaction in rehabilitation professionals.

Type
Articles
Information
The Australian Journal of Rehabilitation Counselling , Volume 6 , Issue 2 , 2000 , pp. 67 - 77
Copyright
Copyright © Cambridge University Press 2000

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Alpass, F.M. (1994). The effects of organisational change in the military: A comparison of work related perceptions and experiences in military and non-military environments. PhD thesis, School of Psychology, Massey University, Palmerston NorthGoogle Scholar
Alpass, F.M., Long, N.R., MacDonald, C. & Chamberlain, K. (1997). Job satisfaction differences between military and ex-military personnel: The role of demographic and organizational variables. Military Psychology, 9, 227–249.CrossRefGoogle Scholar
Arnold, J. (1994). Opportunity for skill use, job changing and unemployment as predictors of psychological well-being amongst graduates in early career. Journal of Occupational and Organizational Psychology, 67, 355–370.CrossRefGoogle Scholar
Arnold, J., Robertson, I.T. & Cooper, C.L. (1991). Work psychology. London: Pitman.Google Scholar
Baker, J.G. & Baker, D.F. (1999). Perceived ideological differences, job satisfaction and organizational commitment among psychiatrists in a community mental health center. Community Mental Health Journal, 53, 1, 85–95.CrossRefGoogle Scholar
Begley, T.M. & Czajka, J.M. (1993). Panel analysis of the moderating effects of commitment on job satisfaction, intention to quit, and health following organizational change. Journal of Applied Psychology, 78, 552–556.CrossRefGoogle ScholarPubMed
Berry, L.M. & Houston, J.P. (1993). Psychology at work. Iowa: Brown & benchmark.Google Scholar
Biggs, H. C. (1996). A validation of the rehabilitation skills inventory in four Australasian rehabilitation organisations and its relations/up with organisational measures. PhD thesis, School of Psychology, Massey University, Palmerston North, New Zealand.Google Scholar
Biggs, H. C. (1999). An amendment to the Rehabilitation Skills Inventory. Australian Journal of Rehabilitation Counselling, 5(1), 32–41.CrossRefGoogle Scholar
Biggs, H.C., & Flett, R.A. (1995). Rehabilitation counsellor competency studies: A review of praxis in a human service profession. Australian Journal of Rehabilitation Counselling, 1, 1–12.CrossRefGoogle Scholar
Biggs, H.C., Flett, R.A., & Voges, K. (1995). Rehabilitation practitioner competencies: Some New Zealand data. International Journal of Rehabilitation Research, 18, 56–59.CrossRefGoogle ScholarPubMed
Biggs, H.C., Flett, R.A., Voges, K, & Alpass, F.M. (1995). Job satisfaction and distress in rehabilitation professionals: The role of organizational commitment and conflict. Journal of Applied Rehabilitation Counseling, 26(1), 41–46.CrossRefGoogle Scholar
Blankerts, L.E. & Robinson, S.E. (1996). Who is the psychosocial rehabilitation worker? Psychiatric Rehabilitation Journal, 19(4), 3–13.CrossRefGoogle Scholar
Brook, P.P., Russell, D.W. & Price, J.L. (1988). Discriminant validation of measures of job satisfaction, job involvement, and organizational commitment. Journal of Applied Psychology, 73, 139–145.CrossRefGoogle Scholar
Clanton, L.D., Rude, S.S. & Taylor, C. (1992). Learned resourcefulness as a moderator of burnout in a sample of rehabilitation providers. Rehabilitation Psychology, 27, 131–140.CrossRefGoogle Scholar
Collinson, C. (1998). Beyond training: An evaluation of transfer from the tertiary setting to the corporate environment. Unpublished PhD thesis, School of Psychology, Massey University, Palmerston North, New Zealand.Google Scholar
Cook, D.W. & Bolton, B. (1992). Rehabilitation counselor education and case performance: An independent replication. Rehabilitation Counseling Bulletin, 36, 37–43.Google Scholar
Cook, J.D. & Wall, T.D. (1980). New work attitude measures of trust, organizational commitment, and personal need non-fulfillment. Journal of Occupational Psychology, 53, 39–52.CrossRefGoogle Scholar
Cook, J.D., Hepworth, S.J., Wall, T.D. & Warr, P.B. (1981). The experience of work: A compendium and review of 249 measures and their use. London: Academic Press.Google Scholar
Cranswick, K. (1997). Human service worker's response to work: A study of job satisfaction among management and frontline workers. Canadian Journal of Rehabilitation, 11, 51–60Google Scholar
Daniels, L.V. & Goodrick, D. (1986). Strategic planning and management: An effective approach to survival and growth of psychosocial programs. Psychosocial Rehabilitation Journal, 10, 5–13.CrossRefGoogle Scholar
Day, H.I. & Chambers, J. (1991). Empathy and burnout in rehabilitation counselors. Canadian Journal of Rehabilitation, 5, 33–44.Google Scholar
DeCarlo, T.E., Rody, R.C. & DeCarlo, J.E. (1999). A cross national example of supervisory management practices in the sales force. Journal of Personal Selling and Sales Management, 19, 1–14.Google Scholar
Dunn, D.J. (1990). Validating the Master's degree in rehabilitation counseling. Rehabilitation Counseling Bulletin, 34, 170–174.Google Scholar
Flett, R.A., Biggs, H.C. & Alpass, F.M. (1992). Job burnout and the rehabilitation practitioner: Some preliminary data. Bulletin of the Australian Society of Rehabilitation Counsellors, 3, 11–17.Google Scholar
Flett, R.A., Biggs, H.C. & Alpass, F.M. (1993). Job burnout and tlie rehabilitation practitioner: Some follow-up data. Bulletin of the Australian Society of Rehabilitation Counsellors, 4, 19–24.Google Scholar
Flett, R.A., Biggs, H.C. & Alpass, F.M. (1995a). Job-related tension, self-esteem and psychological distress in rehabilitation professionals. International Journal of Rehabilitation Research, 18, 123–131.CrossRefGoogle ScholarPubMed
Flett, R.A., Biggs, H.C. & Alpass, F.M. (1995b). A perspective on occupational concerns of rehabilitation service providers. Disability and Rehabilitation, 17, 76–82CrossRefGoogle ScholarPubMed
Flett, R.A., Biggs, H.C., & Alpass, F.M. (1995c). Job stress and professional practice: Implications for rehabilitation educators. Rehabilitation Education, 9, 275–291.Google Scholar
Gandy, G.L. & Martin, E.D. (1999). Educational and professional organizational development of the discipline of rehabilitation counseling. In Gandy, G.L., Martin, E.D., & Hardy, R.E. (Eds.) (1999). Counseling in the rehabilitation process: Community services for mental and physical disabilities (2nd ed.). (pp. 104–114). Springfield, IL, USA: Charles C Thomas Publisher.Google Scholar
Gardner, D.G. & Pierce, J.L. (1998). Self esteem and self efficacy within the organizational context. Group and Organization Management, 23, 48–70.CrossRefGoogle Scholar
Garske, G.G. (1999). Rehabilitation counselor job satisfaction: Self-reported rating and recommendations. Journal of Rehabilitation Administration, 23, 21–29.Google Scholar
Griffin, R.W. & Bateman, T.S. (1986). Job satisfaction and organizational commitment. In Cooper, C.L. & Robertson, I. (Eds.). International review of industrial and organisational psychology (pp. 157–188). New York: Wiley.Google Scholar
Iaffaldano, M.T. & Muchinsky, P.M. (1985). Job satisfaction and performance: A meta-analysis. Psychological Bulletin, 97, 251–273.CrossRefGoogle Scholar
James, L.R. & Tetrick, L.E. (1986). Confirmatory analytic tests of three causal models relating job perceptions to job satisfaction. Journal of Applied Psychology, 71, 77–82.CrossRefGoogle Scholar
Jayaratne, S., Vinokur-Kaplan, D. & Chess, W.A. (1995). The importance of personal control: A comparison of social workers in private practice and public agency settings. Journal of Applied Social Sciences, 19, 47–59.Google Scholar
Katz, L.J.Geckle, M., Goldstein, G. & Eichenmuller, A. (1990). A survey of perceptions and practice: Inter-agency collaboration and rehabilitation of persons with long term mental illness. Rehabilitation Counseling Bulletin, 33, 290–300.Google Scholar
Kincade, E.A. (1998). The social cognitive model of counselor training: A practitioner and supervisor responds. Counseling Psychologist, 26, 307–316.CrossRefGoogle Scholar
Litwin, G.H. & Stringer, R. (1966). The influence of organizational climate on human behavior. Boston: Harvard University Graduate school of Business Administration.Google Scholar
Meyer, J.P., Allen, N.J. & Smith, C.A. (1993). Commitment to organizations and occupations: Extension and test of a three component conceptualization. Journal of Applied Psychology, 78, 538–551.CrossRefGoogle Scholar
Nagy, M. (1996). What to do when you are dissatisfied with job satisfaction scales: A better way to measure job satisfaction. International Personnel Management Association Assessment Council News. Retrieved from the Web 10/09/00. http://www.ipmaac.org/acn/apr96/techaff.html.Google Scholar
O'Driscoll, M.P. & Randall, D.M. (1999). Perceived organisational support, satisfaction with rewards, and employee job involvement and organisational commitment. Applied Psychology: An International Review, 48, 197–209.CrossRefGoogle Scholar
O'Driscoll, M.P. & Schubert, T. (1988). Organizational climate and burnout in a New Zealand social service agency. Work and Stress, 2, 199–204.CrossRefGoogle Scholar
Onyett, S., Pillinger, T. & Muijen, M. (1997). Job satisfaction and burnout among members of community mental health teams. Journal of Mental Health, 6, 55–66.Google Scholar
Peressini, T. & McDonald, L. (1998). An evaluation of a training program on alcoholism and older adults for health care and social service practitioners. Gerontology and Geriatrics Education, 18, 23–44.CrossRefGoogle Scholar
Riggar, T.F. & Matkin, R.E. (1986). Handbook for management of human service agencies. Carbondale and Edwardsville: Southern Illinois University Press.Google Scholar
Riggar, T.F., Crimando, W., Bordieri, J.E. & Phillips, J.S. (1990). Matrix management: Increasing applicability for rehabilitation administration. Journal of Rehabilitation Administration, 14, 113–118Google Scholar
Roessler, R.T. & Rubin, S.E. (1992). Case management and rehabilitation counseling: Procedures and techniques. Austin, Texas: Pro-Ed.Google Scholar
Robertson, A., Gilloan, A., McGlew, T.McKee, Ket al (note there are more authors — not all listed on psych lit) (1995). Nurses' job satisfaction and the quality of care received by patients in psychogeriatric wards. International journal of Geriatric Psychiatry, 10, 575–584.CrossRefGoogle Scholar
Sheridan, J.E. (1992). Organizational culture and employee retention. Academy of Management Journal, 35, 1036–1056.CrossRefGoogle Scholar
Shouksmith, G. (1994). Variables related to organizational commitment in health professionals. Psychological Reports, 74, 707–711.CrossRefGoogle ScholarPubMed
Speier, C. & Frese, M. (1997). Generalized self-efficacy as a mediator and moderator between control and complexity at work and personal initiative: A longitudinal field study in East Germany. Human Performance, 10, 171–192CrossRefGoogle Scholar
Syptak, J.M., Marsland, D.W. & Ulmer, D. (1999). Job satisfaction: Putting theory into practice. Family Practice Management [Online], 6:9. Retrieved from the web 10/09/00. http://www.aafp.org/fpm/991000fm/26.html.Google Scholar
Tang, T.L. & Gilbert, P.R. (1995). Attitudes towards money as related to intrinsic and extrinsic job satisfaction, stress and work related attitudes. Personality and Individual Differences, 19, 327–332CrossRefGoogle Scholar
Szymanski, E.M. & Danek, M. (1992). The relationship of rehabilitation counselor education to rehabilitation client outcome: A replication and extension. Journal of Rehabilitation, 58, 49–56.Google Scholar
Szymanski, E.M. & Parker, R.M. (1995). Rehabilitation counselor work motivation, job performance and job satisfaction: An exploratory study. Journal of Rehabilitation Administration, 19, 1, 51–64.Google Scholar
Thomas, K.R. (1990). Some observations on the feasibility of establishing the superiority of rehabilitation counselors with Master's degrees. Rehabilitation Counseling Bulletin, 34, 155–164.Google Scholar
Toth, P.J., Stockton, R., Erwin, W.J. (1998). Application of a skill-based training model for group counselors. Journal for Specialists in Group Work, 23, 33–49CrossRefGoogle Scholar
Valentine, S., Valentine, W.R. & Dick, J. (1998). Intrinsic and extrinsic motivators and older employees' attitudes towards their current jobs. Perceptual and Motor Skills, 87, 407–410.CrossRefGoogle Scholar
Williams, C.A., Pesut, D.J., Boyd, M., Russell, S.S., Morrow, J. & Head, K. (1998). Toward an integration of competencies for advanced practice mental health nursing. Journal of the American Psychiatric Nurses Association, 42, 48–56.CrossRefGoogle Scholar
Wright, G.N., Leahy, M.J. & Riedesel-Shapson, P. (1987). Rehabilitation Skills Inventory: Importance of counselor competencies. Rehabilitation Counseling Bulletin, 31, 107–118.Google Scholar