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Promoting Excellence: A Learning Partnership Approach to Workplace Claims/Injury Management and Rehabilitation in South Australia

Published online by Cambridge University Press:  23 February 2012

Christine Roberts-Yates
Christine Roberts-Yates*
Affiliation:
Flinders University, Australia
*
4/26 Robsart Street, Parkside, Adelaide, South Australia 5063, Australia E-mail: dcry1@msn.com
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Abstract

This paper promotes the notion that workplace claims/injury management and rehabilitation in South Australia should be a learning process for all stakeholders. It argues that this is often ignored by the system where organisational rigidity and fixed expectations exacerbate problems and reduce the opportunity for change, new ways of learning and reciprocity. This paper asserts that what enables successful cost-effective claims/injury management would be the open operation of the pooled wisdom, experiences and practices of the stakeholders. It upholds the view that the systems involved need to be more flexible in facilitating partnerships and new learning, which would require changes in terms of openness, opportunities for learning and interacting, and establishing common focused goals. In order to study these ‘learning partnerships’, this paper attempts to analyse the dynamic configurations of ‘social power’ in the specific contexts in which the various stake-holders interact.

Type
Articles
Information
The Australian Journal of Rehabilitation Counselling , Volume 10 , Issue 1 , January 2004 , pp. 1 - 14
Copyright
Copyright © Cambridge University Press 2004

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