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Collateral Damage From the Show: Emotional Labor and Unethical Behavior

Published online by Cambridge University Press:  05 September 2017

Michelle C. Hong ,
Christopher M. Barnes  and
Brent A. Scott
Michelle C. Hong
Affiliation:
Texas A&M University-Kingsville
Christopher M. Barnes
Affiliation:
University of Washington
Brent A. Scott
Affiliation:
Michigan State University
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Abstract:

We extend the behavioral ethics literature to examining emotional labor as an antecedent to unethical behavior. We hypothesize that surface acting is positively associated with unethical behavior. In contrast, we produce competing hypotheses for the relationship between deep acting and unethical behavior. In Study 1, with a field sample of 123 full-time employees, surface acting was positively associated with unethical behavior, and emotional inauthenticity explained some of this relationship. In contrast, deep acting was not associated with unethical behavior. In Study 2, with a field sample of 117 full-time employees, we replicated the effect of surface acting in Study 1 and found a positive relationship between deep acting and unethical behavior via emotional inauthenticity. In Study 3, using a two-wave design, we replicated the results in Study 2 and found perceived fairness strengthens the relationship between surface acting and unethical behavior through emotional inauthenticity.

Keywords

emotional laboremotional inauthenticitybehavioral ethicsaffectfairness
Type
Articles
Information
Business Ethics Quarterly , Volume 27 , Issue 4 , October 2017 , pp. 513 - 540
Copyright
Copyright © Society for Business Ethics 2017 

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