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Emergency medicine: A practice prone to error?

Published online by Cambridge University Press:  21 May 2015

Pat Croskerry  and
Douglas Sinclair
Pat Croskerry*
Affiliation:
Department of Emergency Medicine, Dartmouth General Hospital Site, Capital District Health Authority, Dartmouth, NS Department of Emergency Medicine, Dalhousie University, Halifax, NS
Douglas Sinclair
Affiliation:
Department of Emergency Medicine, Queen Elizabeth II Health Sciences Centre, Halifax, NS
*
Department of Emergency Medicine, Dartmouth General Hospital Site, Capital District Health Authority, 325 Pleasant St., Dartmouth NS B2Y 4G8; fax 902 465–1129, sherri.lamont@cdha.nshealth.ca, kerry@accesscable.net

Abstract

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The last decade has witnessed a rapidly growing public and academic interest in medical error, an interest that has culminated in the emergence of the science of error prevention in health care. The impact of this new science will be felt in all areas of medicine but perhaps especially in emergency medicine (EM). The emergency department’s unique operating characteristics make it a natural laboratory for the study of error. These characteristics, combined with the complex and myriad activities of EM, predict vulnerability to a multitude of errors. Overcrowding and other resource limitations impair continuous quality improvement, and many errors result from high decision density, excessive cognitive load and flawed thinking in the decision-making process. A large proportion of these errors have serious outcomes but an even higher proportion are preventable.

The historical practice of blaming individuals for errors needs to be replaced by root-cause analysis that identifies process and systemic weaknesses. Quantitative and qualitative methods are needed to detect, describe and classify error at all levels in the system. Research is needed into the processes that underlie EM error. Educational initiatives should be developed at all levels, for everyone from undergraduate trainees to practicing emergency physicians. Changes in societal attitudes will be an important component of the new culture of patient safety.

A nationwide reporting system is proposed to disseminate error information expediently. Canadian EM providers are in a pivotal position to provide leadership to the Canadian health care system in this important area.

Keywords

Medical errorsemergency medicinecognitive loadroot-cause analysis
Type
ED Administration • Administration du DU
Information
Canadian Journal of Emergency Medicine , Volume 3 , Issue 4 , October 2001 , pp. 271 - 276
Copyright
Copyright © Canadian Association of Emergency Physicians 2001

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