Hostname: page-component-cd9895bd7-mkpzs Total loading time: 0 Render date: 2024-12-26T09:38:36.507Z Has data issue: false hasContentIssue false
  • English
  • Français

Challenges and Opportunities of Omnichannel Retailing

Published online by Cambridge University Press:  20 January 2017

Sweta Chakraborty  and
Iris Chung
Iris Chung
Affiliation:
Lootok. Ltd.
Get access Rights & Permissions [Opens in a new window]

Abstract

An abstract is not available for this content so a preview has been provided. Please use the Get access link above for information on how to access this content.
Image of the first page of this content. For PDF version, please use the ‘Save PDF’ preceeding this image.'
Type
Reports
Information
European Journal of Risk Regulation , Volume 5 , Issue 3 , September 2014 , pp. 386 - 388
Copyright
Copyright © Cambridge University Press 2014

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

1 E., Brynjolfsson at al. “Competing in the age of omnichannel retailing.” MIT Sloan Management Review. 54(4): 23–29.Google Scholar

2 Davis, Bill. (2012). “2012 Omni–Channel Retailing State of the Union.” MB & G Consulting. Available at http://www.brickmeetsclick.com/defining-omnichannel-retail.

3 A., Parasuraman, V. A., Zeithaml, and L.L., Berry (1985). “SERVQUAL: A multiple-item scare for measuring consumer perceptions of service quality.” Journal of Retailing. 64(1), 12–40.Google Scholar

4 Z., Yang and Jun, M.. (2008). “Consumer perception of E-service quality: from internet purchaser and non-purchaser perspectives.” Journal of Business Strategies. 19(1): 19–41.Google Scholar

5 S, Chakraborty and R., Lofstedt (2012) Transparency Initiative by the FDA's Center for Drug Evaluation and Research (CDER): Two qualitative studies of Public Perceptions. European Journal of Risk Regulation. 3(1): 57–71.Google Scholar

6 Z., Yang and Jun, M.. (2008). “Consumer perception of E-service quality: from internet purchaser and non-purchaser perspectives.” Journal of Business Strategies. 19(1): 19–41 Google Scholar.

7 D., Diermeier (2011). Reputation rules: strategies for building your company's most valuable asset. McGraw–Hill.Google Scholar

8 D., Diermeier (2011). Reputation rules: strategies for building your company's most valuable asset. McGraw–Hill.Google Scholar

9 Ibid.

10 Jedd, M. (2000). “Fulfillment: A crucial E–business challenge.” Logistics Management and Distribution Report. April, E25-E-26.

11 Z., Yang and Jun, M.. (2008). “Consumer perception of E-service quality: from internet purchaser and non-purchaser perspectives.” Journal of Business Strategies. 19(1): 19–41.Google Scholar