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Personality traits among the staff of moroccan call centers

Published online by Cambridge University Press:  13 August 2021

E. Drissi ,
S. Boulbaroud ,
H. Hami ,
A. Ahami  and
F.Z. Azzaoui
E. Drissi*
Affiliation:
Laboratory Of Biology And Health, Faculty of Science, Ibn Tofail University, Kenitra, Morocco
S. Boulbaroud
Affiliation:
Laboratory Of Biotechnology And Sustainable Development Of Natural Ressources, Polydisciplinary Faculty, Sultan Moulay Slimane University, Benimellal, Morocco
H. Hami
Affiliation:
Laboratory Of Biology And Health, Faculty of Science, Ibn Tofail University, Kenitra, Morocco
A. Ahami
Affiliation:
Laboratory Of Natural Ressources And Sustainable Development, Faculty of Science, Ibn Tofail University, Kenitra, Morocco
F.Z. Azzaoui
Affiliation:
Laboratory Of Biology And Health, Faculty of Science, Ibn Tofail University, Kenitra, Morocco
*
*Corresponding author.

Abstract

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Introduction

The aim of this research is to study the five major personality traits in a sample of call center employees in the Rabat-Salé-Kénitra Region, Morocco.

Objectives

Demonstrate the domination of certain personality dimensions over others in this population.

Methods

This is a cross-sectional epidemiological study that involved 121 individuals, including 59 men and 62 women with an average age of 31.74 ± 7.93. The personality traits were assessed using the Big Five test.

Results

The results show that, (63.64%) of our sample has a more dominant extraversion pole, while (36.36%) of the participants have a more dominant introversion pole. (66.12%) of our study subjects have a dominance of agreeableness dimension, while for (33.88%) of the sample the disagreeableness dimension dominates. Almost parity is observed between those in our sample who have a dominance of the conscientiousness pole (50.41%), and those who have a dominance of the impulsivity pole (49.59%). 74.38% of the participants have a dominance of the neuroticism pole, while (25.62%) have a dominance of the emotional stability pole. (57.02%) has a dominance of the openness pole, while (42.98%) have a dominance of the closedness pole.

Conclusions

This study sample is characterized to a large extent by extraversion and agreeableness; moreover this study has shed light on the dominance of the neuroticism trait in this kind of population. However, considering this study concerned only one region, it would be interesting to widen the geography of the survey to acquire more exhaustive results.

Keywords

PersonalityCall centersemployeesmorocco
Type
Abstract
Information
European Psychiatry , Volume 64 , Special Issue S1: Abstracts of the 29th European Congress of Psychiatry , April 2021 , pp. S446
Creative Commons
Creative Common License - CCCreative Common License - BY
This is an Open Access article, distributed under the terms of the Creative Commons Attribution licence (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted re-use, distribution, and reproduction in any medium, provided the original work is properly cited.
Copyright
© The Author(s), 2021. Published by Cambridge University Press on behalf of the European Psychiatric Association
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