Published online by Cambridge University Press: 14 July 2016
The steady-state analysis of a quasi-birth-death process is possible by matrix geometric procedures in which the root to a quadratic matrix equation is found. A recent method that can be used for analyzing quasi-birth–death processes involves expanding the state space and using a linear matrix equation instead of the quadratic form. One of the difficulties of using the linear matrix equation approach regards the boundary conditions and obtaining the norming equation. In this paper, we present a method for calculating the boundary values and use the operator-machine interference problem as a vehicle to compare the two approaches for solving quasi-birth-death processes.