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The application of Naturalistic Decision Making (NDM) and other research: lessons for frontline commanders

Published online by Cambridge University Press:  03 August 2015

Jelle Groenendaal  and
Ira Helsloot
Jelle Groenendaal*
Affiliation:
Radboud University, Nijmegen, The Netherlands
Ira Helsloot
Affiliation:
Radboud University, Nijmegen, The Netherlands
*
Corresponding author: jellegroenendaal@gmail.com
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Abstract

This article focuses on a thus far insufficiently explored theme within management sciences, specifically the direct supervision of frontline workers, that is, frontline command. Frontline command can be defined as making decisions in the frontline and ensuring that frontline workers carry out these decisions accordingly. Scholarly knowledge on frontline command is still fragmented and the associated implications for frontline commanders have not yet been described or discussed in depth. This contribution aims to make up for that deficiency. For this purpose we brought together existing insights derived from research into Naturalistic Decision Making and other relevant research which we subsequently present using the FADCM model. This model sets out frontline command in five steps, already described in scholarly literature, and provides, per step, recommendations for frontline command. Finally, we provide associated examples derived from the Dutch firefighting practices.

Keywords

naturalistic decision makingfrontline commandersfire serviceleadershipFADCM
Type
Research Article
Information
Journal of Management & Organization , Volume 22 , Issue 2 , March 2016 , pp. 173 - 185
Copyright
Copyright © Cambridge University Press and Australian and New Zealand Academy of Management 2015 

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