Hostname: page-component-cd9895bd7-gxg78 Total loading time: 0 Render date: 2024-12-25T18:34:02.609Z Has data issue: false hasContentIssue false

Management Education by Distance Mode: Combining Print and Computer Mediated Communication (CMC) Technologies to Provide Flexible Individual Study and Collaborative Learning Opportunities

Published online by Cambridge University Press:  18 September 2015

Ann Smith*
Affiliation:
School of Management, The Open Polytechnic of New Zealand, Email: athene@paradise.net.nz

Abstract

Given the need to provide increased opportunities for busy managers to learn, but their reduced availability to attend formal on-campus classes, management students and corporate employers have turned to Distance Education (DE) provision as an alternative to face-to-face (FtF) programmes.

Providing flexible delivery, however, does not guarantee that the learning requirements of management students will be met, and needs to be considered in terms of the limits and enhancements to learning that different flexible methodologies support. DE comes in many forms and pedagogics, uses a variety of media, and tends to be designed with the individual learner in mind, whereas the demand for work-relevant management skills requires Management Education (ME) programmes to include collaborative as well as individual modes of learning.

Managers require integrative knowledge, emotional intelligence, and complex social and perceptual skills and attitudes that increasingly reflect ethical and values-oriented behaviour. At issue in the shift from FtF to DE is the need to provide opportunities for the ongoing social and interpersonal skills development that would normally occur within the classroom. For DE to add value to management learners it needs to offer flexibility that supports quality work-relevant education.

In this paper the author explores whether print-based DE combined with Computer Mediated Communication (CMC) technologies provides a solution. CMC is a networked electronic medium; used in conjunction with print-based DE it can provide opportunities for group interactivity and collaborative learning. Since the skills required for effective CMC participation are also synergistic with the socio-cultural and technical skills required of today's ‘networked manager’, the author suggests that there are further advantages to including CMC as part of the ME curriculum. From a review of the literature, the author concludes that there is much benefit in combining the two methodologies provided that:

• appropriate pedagogy is designed into the combined media

• the flexibility and educational needs of management learners are met

• educators and learners learn how to learn by the new media.

Type
Research Article
Copyright
Copyright © Cambridge University Press and Australian and New Zealand Academy of Management 2002

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

REFERENCES

Alexander, G., Lefrere, P. & Matheson, S. 1993, ‘Towards collaborative learning at a distance’, in Collaborative dialogue technologies in distance learning, eds Verdejo, F. & Cerri, S., Springer-Verlag in co-operation with NATO Scientific Affairs Division, Berlin, pp. 6577.Google Scholar
Baker, B.R. 1991, ‘MCI management competencies and APL: The way forward for management education, training and development?’, Journal of European Industrial Training, vol. 15, no.9, pp. 1726.CrossRefGoogle Scholar
Birchall, D.W. 1990, ‘Third generation Distance Learning’, Journal of European Industrial Training, vol. 14, no. 7, p. 27.CrossRefGoogle Scholar
Buisson, D.H. 1999, The future for business education in New Zealand - Summary of the report and recommendations from research undertaken with US corporates and business schools, The American Chamber of Commerce in New Zealand Inc., Auckland.Google Scholar
Burgoyne, J. 1989, ‘Creating the managerial portfolio: Building on competency approaches to management development’, Management Education and Development, vol. 20, no. 1, pp. 5661.CrossRefGoogle Scholar
Collis, B. & Smith, C. 1997, ‘Desktop multimedia environments to support collaborative distance learning’, Instructional Science, vol. 25, pp. 433462.CrossRefGoogle Scholar
Constable, C.J. 1988, Developing the competent manager in a UK context, Manpower Services Commission, Sheffield.Google Scholar
Constable, J. & McCormick, R. 1987, The making of British managers: A report for the BIM and CBI into management training education and development, British Institute of Management, London.Google Scholar
Davydov, V 1995, ‘The influence of L. S. Vygotsky on education theory, research and practice’, Education Researcher, vol. 24, no. 3, pp. 1221.CrossRefGoogle Scholar
Dhanarajan, G. 1998, ‘Foreword’, in Staff development in open and flexible learning, eds Latchem, C. & Lockwood, F., Routledge, London and New York, pp. xviixviii.Google Scholar
Dunn, R. 1986, ‘Learning styles: Link between individual differences and effective instruction’, North Carolina Educational Leadership, vol. 2, no. 1, pp. 316.Google Scholar
Dunn, R. 1990, ‘Understanding the Dunn and Dunn Learning Styles Model and the need for individual diagnosis and prescription’, Journal of Reading, Writing, and Learning Disabilities, International, vol. 6, no. 3, pp. 223247.CrossRefGoogle Scholar
Eastmond, D.V. & Ziegahn, L. 1994, ‘Instructional design for the online classroom’ in Computer Mediated Communication and the Online Classroom, vol. III, eds Berge, Z.L. & Collins, N.T., Distance Learning, pp. 5980.Google Scholar
Eisley, M. 1995, ‘Guidelines for constructing instructional discussions on a computer conference’ in Applications of Computer Conferencing to Teacher Education and Human Resource Development, Proceedings from an International Symposium on Computer Conferencing at the Ohio State University, ed Miller, A.J., pp. 3539.Google Scholar
French, P. 2000, Reflections on life-long learning, student centred and self directed learning, and on-line learning, TOPNZ Academic Board Papers, 1 11, 2000.Google Scholar
Graham, M. & Scarborough, H. 1997, ‘Developing collaborative learning through computer mediated communicationProceedings of Fifth Annual Teaching Economics Conference, Toowoomba, Queensland, Australia: University of Southern Queensland.Google Scholar
Gratton, L. & Pearson, J. 1994, ‘Empowering leaders: are they being developed?’ in Managing learning, eds Mabey, C., & Iles, P., Routledge in association with The Open University Press, London and New York, pp. 87104.Google Scholar
Gunawardena, C.H. & Zittle, R.H. 1998, ‘Faculty Development Programmes in Distance Education in American Higher Education’, in Staff development in open and flexible learning, eds Latchem, C., & Lockwood, F., Routledge, London, pp. 104114.Google Scholar
Gun, C. & Panko, M. 1998, ‘Staff development within a flexible and open learning course’ in Staff development in open and flexible learning, eds Latchem, C., & Lockwood, F., Routledge, London, pp. 212220.Google Scholar
Handy, C. 1987, The making of British managers: A report on management education, training and development in the USA, West Germany, France and the UK, National Economic Development Office London.Google Scholar
Hardy, C. & Palmer, G. 1999, ‘Debating the ambiguous enterprise of managementJournal of the Australian and New Zealand Academy of Management, vol. 5, no. 2.Google Scholar
Harasim, L., Hiltz, S.R., Teles, L., Turoff, M. 1995, Learning network, The MIT Press, Massachusetts.Google Scholar
Hooley, G.J. & Franko, G.D. 1990, The making of New Zealand managers - Management education, training and development for the 21st century, University of Otago Business School, New Zealand.Google Scholar
Honey, P. 2001, ‘E-learning: A performance appraisal and some suggestions for improvement’, The Learning Organisation, vol. 8, no. 5, pp. 200202.CrossRefGoogle Scholar
Honey, P. & Mumford, A. 1992, The manual of learning styles, 3rd edn, Peter Honey Berkshire.Google Scholar
Hutton, J.L. 1998, The learning styles of first year distance education students: Working paper, The Open Polytechnic of New Zealand, Lower Hutt.Google Scholar
Institute of Management 2000, Achieving management excellence, London.Google Scholar
Jennings, J.C.H. 1995a, ‘21st Century Universities: Will Telematics replace bricks-and mortar?’, Paper delivered at the World Conference for Computers in Education (WCCE) Birmingham, UK.Google Scholar
Jennings, J.C.H. 1995b, ‘An MBA through the Internet: A Case Study’, Paper delivered at Educa Online Berlin.Google Scholar
Jennings, J.C.H. 1995c, ‘Enriching the distance language learning experience through Telematics & multimedia: A case study’, CECOMM, Southampton Institute Southampton.Google Scholar
Jonassen, D.H. 1994, ‘Thinking technology: toward constructivist design model’, Educational Technology, pp. 3437.Google Scholar
Karpin, D. 1995, ‘Setting the agenda, management reform in Australia’, A discussion paper concerning Enterprising Nation, the report of the Industry Taskforce on Leadership and Management Skills, Australian Institute of Management, St Kilda, Victoria.Google Scholar
Kolb, D. 1984, Experience as the source of learning and development, Prentice Hall, New Jersey.Google Scholar
Kolb, D., Lublin, S., Spoth, J. & Baker, R. 1994, ‘Strategic management development: Using experiential learning theory to assess and develop managerial competencies’, in Managing learning, eds Mabey, C., & Iles, P., Routledge in association with Open University Press, London and New York, pp. 146154.Google Scholar
Laurillard, D. 2001, ‘The E-University: What have we learned?’, The International Journal of Management Education, vol. 1, no. 2, Spring, pp. 37.CrossRefGoogle Scholar
Lewis, R. 1998, ‘Staff development in conventional institutions moving towards open and distance learning’ in Staff development in open and flexible learning, eds Latchem, C. & Lockwood, F., Routledge, London and New York, pp. 2332.Google Scholar
McConnell, D. 1993, ‘Learning in groups: Some experiences of online work’, in Collaborative dialogue technologies in distance learning, eds Verdejo, F.M., & Cerri, S.A., Springer-Verlag in co-operation with NATO Scientific Affairs Division, Berlin, pp. 4659.Google Scholar
McConnell, D. 2000, Implementing computer supported cooperative learning, 2nd edn, Kogan Page, London.Google Scholar
Masters, G.N. & McCurry, D. 1990, ‘Competency-based assessment in the professions’, National Office of Overseas Skills Recognition, Research Paper No. 2, Department of Employment, Education and Training, Australian Government Publishing Service, Canberra.Google Scholar
Matthewson, C. & Thaman, K.H. 1998, ‘Designing the Rebbelib: Staff development in a Pacific multicultural environment’ in Staff development in open and flexible learning, eds Latchem, C. & Lockwood, F., Routledge, London and New York, pp. 115126.Google Scholar
Mintzberg, H. 1973, The nature of managerial work, Harper and Row, New York.Google Scholar
Morgan, G. 2001, ‘Thirteen “must ask” questions about e-learning products and services’, The Learning Organisation, vol. 8, no. 5, pp. 203210.CrossRefGoogle Scholar
Nunan, T. 1996, ‘Flexible Delivery – What is it and why is it a part of current educational debate?’ Paper presented at the Higher Education Research and Development Society of Australasia Annual Conference, Perth.Google Scholar
Osborne, J. 1998, ‘Staff development issues in integrating distance education material into on-campus teaching’, in Staff development in open and flexible learning, eds Latchem, C. & Lockwood, F., Routledge, London and New York, pp. 157168.Google Scholar
Nielsen, A.C. 1998, The values individuals attach to their education A.C. Nielsen (NZ) Ltd, Wellington.Google Scholar
Paul, R. 1998, ‘Informing government and institutional leaders about the potentials and pitfalls of open learning’ in Staff development in open and flexible learning, eds Latchem, C. & Lockwood, F., Routledge, London and New York, pp. 1322.Google Scholar
Paulsen, M.F. 1992, ‘The hexagon of cooperative freedom: A distance education theory attuned to computer mediated communication’, in From bulletin boards to electronic universities: Distance education, computer mediated communication, and online education, ed Paulsen, M.F., The American Center for the Study of Distance Education, University Park, Pennsylvania, pp. 5664.Google Scholar
Paulsen, M.F., Barros, B., Busch, P., Compostela, B. & Quesnel, M. 1993, ‘A pedagogical framework for CMC programmes’ in Collaborative dialogue technologies in distance learning, eds Verdejo, F.M., & Cerri, S.A., Springer-Verlag in co-operation with NATO Scientific Affairs Division, Berlin, pp.1120.Google Scholar
Petre, M., Carswell, L., Price, B. & Thomas, P. 1998. ‘Innovations in large-scale supported distance teaching: Transformation for the Internet, not just translation in Knowledge web learning and collaborating on the net, eds Eisenstadt, M. & Vincent, T., Kogan Page, London.Google Scholar
Peters, O. 2000, Learning and teaching in distance education: Pedagogical analyses and interpretations in an international perspective, Kogan Page, London.Google Scholar
Pincas, A. 1994, ‘Classroom and computer conferencing interactions in university teaching’, Pilot study towards research proposal, draft for discussion, Institute of Education, University of London, London.Google Scholar
Pincas, A. 1998a, Mental representation of CMC discourse: The importance of cross referencing, Institute of Education, University of London, London.Google Scholar
Pincas, A. 1998b, Successful management of online learning in mixed modes and at a distance, Institute of Education, London University, London.Google Scholar
Pincas, A. 1998c, Successful online course design: Virtual frameworks for discourse construction, Institute of Education, London University, London.Google Scholar
Porter, L. & McKibbin, L. 1988 Management education and development: Drift or thrust into the twenty first century?, McGraw Hill, New York.Google Scholar
Prendergast, G. 1995, Using computer mediated communication to develop supervisory skills, A case study, LTK, Gloucestershire Constabulary.Google Scholar
Riding, R. & Buckle, C. 1990, Learning technology, learning styles and training performance, Employment Department Report, Sheffield.Google Scholar
Prince, C. & Beaver, G. 2001, ‘The rise and rise of the corporate university, the emerging corporate learning agenda’, International Journal of Management Education vol. 1, no. 2, Spring, pp. 1726.Google Scholar
Salmon, G. 1999, ‘The 21st century manager’, Online Business Briefing, http://oubs.open.ac.uk/CAFÉ/wk09/article.asp?progno=9.Google Scholar
Salmon, G. 2000, E-Moderating: The key to teaching and learning online, Kogan Page, London.Google Scholar
Selvarajah, C., Sung-Wai Lau, T., & Taormina, R. 2000, ‘Management training and development: A New Zealand study’, Journal of the Australian and New Zealand Academy of Management, vol. 6, no. 1.Google Scholar
Smith, A. 1996, ‘Developing local government managers - sourcing development requirements: Competence versus change process frameworks’, Career Development International, vol. 1, no. 1, pp. 3539.CrossRefGoogle Scholar
Storey, J. 1990, ‘Management development: A literature review and implications for future research part II: Profiles and context’, Personnel Review, vol. 19, no. 1.CrossRefGoogle Scholar
Symonds, J. 2000, A comparison of education on-line in three distance institutions: An internal report, The Open Polytechnic of New Zealand, Lower Hutt.Google Scholar
Turoff, M. 1995, 'The marketplace road to the information highwayBoardwatch Magazine, 04.Google Scholar
Wells, R.A. 1990, Computer-mediated communication for distance education and training: Literature review and international resources, US Army Research Institute, Boise, ID.Google Scholar