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The relationship between workplace incivility and depersonalization towards co-workers: Roles of job-related anxiety, gender, and education

Published online by Cambridge University Press:  22 November 2019

Dirk De Clercq Open the ORCID record for Dirk De Clercq [Opens in a new window] ,
Inam Ul Haq  and
Muhammad Umer Azeem
Dirk De Clercq*
Affiliation:
Goodman School of Business, Brock University, St. Catharines, OntarioL2S 3A1, Canada
Inam Ul Haq
Affiliation:
School of Business, Monash University, Bandar Sunway, Malaysia
Muhammad Umer Azeem
Affiliation:
School of Business and Economics, University of Management and Technology, Lahore, Pakistan
*
*Corresponding author. Email: ddeclercq@brocku.ca
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Abstract

This study contributes to management scholarship by unpacking the relationship between employees' exposure to workplace incivility and their exhibition of depersonalization towards co-workers, according to the mediating effect of job-related anxiety and the moderating effects of gender and education. Time-lagged data from employees in Pakistani organizations show that an important reason workplace incivility enhances depersonalization towards co-workers is that employees feel anxious about their jobs. This mediating role of job-related anxiety is particularly salient among male and higher-educated employees, possibly because they suffer from resource losses in the form of dignity threats when they are treated with disrespect. For organizations, this study accordingly pinpoints a key mechanism by which disrespectful workplace treatment can escalate into depersonalization towards co-workers (enhanced job-related feelings of anxiety), as well as how the strength of this mechanism might depend on individual factors.

Keywords

workplace incivilitydepersonalizationjob-related anxietygendereducation levelconservation of resources theory
Type
Research Article
Information
Journal of Management & Organization , Volume 26 , Issue 2 , March 2020 , pp. 219 - 240
Copyright
Copyright © Cambridge University Press and Australian and New Zealand Academy of Management 2019

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