Hostname: page-component-78c5997874-lj6df Total loading time: 0 Render date: 2024-11-10T15:51:13.645Z Has data issue: false hasContentIssue false
  • English
  • Français

Exploring the antecedents and consequences of mentoring relationship effectiveness in the healthcare environment

Published online by Cambridge University Press:  02 February 2015

Ching-Yuan Huang  and
Rhay-Hung Weng
Ching-Yuan Huang
Affiliation:
Department of International Business and Trade, Shu-Te University, Kaohsiung, Taiwan
Rhay-Hung Weng*
Affiliation:
Department of Hospital and Health Care Administration, Chia Nan University of Pharmacy and Science, Tainan, Taiwan
*
1E-mail: wonhon@mail2000.com.tw
Get access Rights & Permissions [Opens in a new window]

Abstract

The study focused on mentoring relationship effectiveness (RE) from the perspective of protégé in the healthcare environment. The purpose tried to examine the effects of interpersonal attraction, self-efficacy and transformational leadership (TL) on RE respectively, to test mentoring function as a mediator, and to verify the effect of RE on protégé work outcomes. Self-administered questionnaires were employed and 306 questionnaires from hospital nurses were collected in total. Structural equation model was used to test the research model. The results indicated that interpersonal attraction and TL do have positive effects on RE while self-efficacy was not; RE also showed a significant effect on job satisfaction and organizational commitment, which verified that the formal mentoring among nurses was good for improving relationship quality and relationship learning between mentors and protégés. Accordingly, to strengthen the antecedent variables would be helpful for mentoring RE, and also the protégé's work outcomes.

Keywords

mentoringrelationship effectivenessinterpersonal attractiontransformational leadershipwork outcomehealthcare
Type
Managing skilled healthcare workers
Information
Journal of Management & Organization , Volume 18 , Issue 5: Healthcare management: Progress, problems and solutions , September 2012 , pp. 685 - 701
Copyright
Copyright © Cambridge University Press and Australian and New Zealand Academy of Management 2012

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Allen, T. D., & Eby, L. T. (2003). Relationship effectiveness for mentors: Factors associated with learning and quality. Journal of Management, 29(4), 469–486.Google Scholar
Allen, T. D., Eby, L. T., Poteet, M. L., Lentz, E., & Lima, L. (2004). Outcomes associated with mentoring protégés: A meta-analysis. Journal of Applied Psychology, 89(1), 127–136.Google Scholar
Alpander, G. (1990). Relationship between commitment to hospital goals and job. Health Care Management Review, 15(4), 51–72.Google Scholar
Avolio, B. J., & Bass, B. M. (1999). Re-examining the components of transformational and transactional leadership using the multifactor leadership questionnaire. Journal of Occupational & Organizational Psychology, 72(4), 441–462.Google Scholar
Bai, B., Brewer, K. P., Sammons, G., & Swerdlow, S. (2006). Job satisfaction, organizational commitment, and internal service quality: A case study of Las Vegas hotel/casino industry. Journal of Human Resources in Hospitality & Tourism, 5(2), 37.Google Scholar
Bandura, A. (1977). Social learning theory. Englewood Cliffs, NJ: Prentice-Hall.Google Scholar
Bandura, A. (1982). Self-efficacy mechanism in human agency. American Phychologist, 37(2), 122–147.Google Scholar
Bass, B. M. (1985). Leadership and performance beyond expectations. New York, NY: Free Press.Google Scholar
Bass, B. M., & Avolio, B. J. (1994). Improving organizational effectiveness through transformational leadership. Thousand Oaks, CA: Sage.Google Scholar
Beecroft, P. C., Santner, S., Lacy, M. L., Kunzman, L., & Dorey, F. (2006). New graduate nurses' perceptions of mentoring: Six-year programme evaluation. Journal of Advance Nursing, 55(6), 736–747.Google Scholar
Berarducci, A., & Lengacher, C. A. (1998). Self-efficacy: An essential component of advanced-practice nursing. Nursing Connections, 11(1), 55–67.Google Scholar
Bettencourt, L. A. (2004). Change-oriented organizational citizenship behaviors: The direct and moderating influence ofgoal orientation. Journal of Retailing, 80(3), 165–180.Google Scholar
Bradley, D. E., & Roberts, J. A. (2004). Self-employment and job satisfaction: Investigating the role of self-efficacy, depression, and seniority. Journal of Small Business Management, 42(1), 37–58.Google Scholar
Burke, R. J., McKeen, C. A., & McKenna, C. (1993). Correlates of mentoring in organizations: The mentor's perspective. Psychological Reports, 72(3), 883–896.Google Scholar
Button, S. B., Mathieu, J. E., & Zajac, D. M. (1996). Goal orientation in organizational research: A conceptual and empirical foundation. Organizational Behavior and Human Decision Processes, 67(1), 26–48.Google Scholar
Choi, J. N., Price, R. H., & Vinokur, A. D. (2003). Self-efficacy changes in groups: Effects of diversity, leadership, and group climate. Journal of Organizational Behavior, 24(4), 357–372.Google Scholar
Crosby, L. A., Evans, K. R., & Cowles, D. (1990). Relationship quality in services selling: An interpersonal influence perspective. Journal of Marketing, 54(3), 68–81.Google Scholar
Day, R., & Allen, T. D. (2004). The relationship between career motivation and self-efficacy with protégé career success. Journal of Vocational Behavior, 64(1), 72–91.Google Scholar
Donaldson, S. I., Ensher, E. A., & Grant-Vallone, E. J. (2000). Longitudinal examination of mentoring relationships on organizational commitment and citizenship behavior. Journal of Career Development, 26(4), 233–249.Google Scholar
Dorsch, M. J., Swanson, S. R., & Kelley, S. W. (1998). The role of relationship quality in the stratification of vendors as perceived by customers. Journal of Academy of Marketing Science, 26(2), 128–142.Google Scholar
Dweck, C. S. (1986). Motivational processes affecting learning. American Psychologist, 41(10), 1040–1048.Google Scholar
Ellinger, A. D., & Bostrom, R. P. (1999). Managerial coaching behaviors in learning organizations. Journal of Management Development, 18(9), 752–771.Google Scholar
Ensher, E. A., & Murphy, S. E. (1997). Effects of race, gender, perceived similarity and contract of mentor relationships. Journal of Vocational Behavior, 50(3), 460–481.Google Scholar
Ensher, E. A., Thomas, C., & Murphy, S. E. (2001). Comparison of traditional, step-ahead, and peer mentoring on protégés' support, satisfaction, and perceptions of career success: A social exchange perspective. Journal of Business and Psychology, 15(3), 419–438.Google Scholar
Fowler, J. L., & O'Gorman, J. G. (2005). Mentoring functions: A contemporary view of the perceptions of mentees and mentors. British Journal of Management, 16, 51–57.Google Scholar
Geddes, D., & Konrad, A. M. (2003). Demographic differences and reactions to performance feedback. Human Rektions, 56(12), 1485–1513.Google Scholar
Gibson, D. E. (2004). Role models in career development: New directions for theory and research. Journal of Vocational Behavior, 65(1), 134–156.Google Scholar
Gibson, T., & Heartfield, M. (2005). Mentoring for nurses in general practice: An Australian study. Journal of Interprofessional Care, 19(1), 50–62.Google Scholar
Gilad, C., Stanley, M. G., & Dov, E. (2001). Validation of a new general self-efficacy scale. Organizational Research Methods, 4(1), 62–83.Google Scholar
Godshalk, V. M., & Sosik, J. J. (2003). Aiming for career success: The role of learning goal orientation in mentoring relationships. Journal of Vocational Behavior, 63(3), 417–437.Google Scholar
Hennig-Thurau, T., & Klee, A. (1997). The impact of customer satisfaction and relationship quality and customer retention: A critical reassessment and model development. Psychology & Marketing, 14(8), 737–764.Google Scholar
Higgins, M. C., & Kram, K. E. (2001). Reconceptualizing mentoring at work: A developmental network perspective. Academy of Management Review, 26(2), 264–288.Google Scholar
Howell, J. M., & Avolio, B. J. (1993). Transformational leadership, transactional leadership, locus of control, and support for innovation: Key predictors of consolidated business unit performance. Journal of Applied Psychology, 78(6), 891–902.Google Scholar
Jackson, S. E., Brett, J. F., Sessa, V. I., Cooper, D. M., Julin, J. A., & Peyronnin, K. (1991). Some differences make a difference: Individual dissimilarity and group heterogeneity as correlates of recruitment, promotions, and turnover. Journal of Applied Psychology, 76(5), 675–689.Google Scholar
Joreskog, K. G., & Sorbom, D. (1993). Lisrel 8: User's guide. Chicago, IL: International Educational Services.Google Scholar
Kram, K. E. (1985). Mentoring at work: Developmental relationships in organizational life. Glenview, IL: Scott Foresman.Google Scholar
Lankau, M. J., & Scandura, T. A. (2002). An investigation of personal learning in mentoring relationships: Content, antecedents, and consequences. Academy of Management Journal, 45(4), 779–790.Google Scholar
Leek, M., & Smith, P. K. (1989). Phenotypic matching, human altruism, and mate selection. Behavioral and Brain Sciences, 12, 534–535.Google Scholar
Lim, B. -C., & Ployhart, R. E. (2004). Transformational leadership: Relations to the five-factor model and team performance in typical and maximum contexts. Journal of Applied Psychology, 89(4), 610–621.Google Scholar
Lincoln, J. R., & Miller, J. (1979). Work and friendship ties in organizations: A comparative analysis of relational networks. Administrative Science Quarterly, 24(2), 181–199.Google Scholar
Mackenzie, S. B., Podsakoff, P. M., & Rich, G. A. (2001). Transformational and transactional leadership and salesperson performance. Journal of the Academy of Marketing Science, 29(2), 115–134.Google Scholar
Mary Ann, M. (2005). Transformational leadership: Peer mentoring as a values-based learning process. Porta: Libraries and the Academy, 5(3), 391–404.Google Scholar
Mayer, R. C., & Schoorman, F. D. (1998). Differentiating antecedents of organizational commitment: A test of March and Simon's model. Journal of Organizational Behavior, 19(1), 15–28.Google Scholar
McNeese-Smith, D. K., & Nazarey, M. (2001). A nursing ahortage: Building organizational commitment among nurses/practitioner application. Journal of Healthcare Management, 46(3), 173–187.Google Scholar
Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61–89.Google Scholar
Morgan, R. M., & Hunt, S. D. (1994). The commitment–trust theory of relationship marketing. Journal of Marketing, 58(3), 21–38.Google Scholar
Ng, T. W. H., Butts, M. M., Vandenberg, R. J., DeJoy, D. M., & Wilson, M. G. (2006). Effects of management communication, opportunity for learning, and work schedule flexibility on organizational commitment. Journal of Vocational Behavior, 68(3), 474–489.Google Scholar
Park, J. E., & Holloway, B. B. (2003). Adaptive selling behavior revisited: An empirical examination of learning orientation, sales performance, and job satisfaction. Journal of Personal Selling & Sales Management, 23(3), 239–251.Google Scholar
Park, J. E., & Deitz, G. D. (2006). The effect of working relationship quality on salesperson performance and job satisfaction: Adaptive selling behavior in Korean automobile sales representatives. Journal of Business Research, 59(2), 204–213.Google Scholar
Parsons, A. L. (2002). What determines buyer–seller relationship quality? An investigation from the buyer's perspective. Journal of Supply Chain Management, 38(2), 4–12.Google Scholar
Piccolo, R. F., & Colquitt, J. A. (2006). Transformational leadership and job behaviors: The mediating role of core job characteristics. Academy of Management Journal, 49(2), 327–340.Google Scholar
Pillai, R., Schriesheim, C. A., & Williams, E. S. (1999). Fairness perceptions and trust as mediators for transformational and transactional leadership: A two-sample study. Journal of Management, 25(6), 897–933.Google Scholar
Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879–903.Google Scholar
Raabe, B., & Beehr, T. A. (2003). Formal mentoring versus supervisor and coworker relationships: Differences in perceptions and impact. Journal of Organizational Behavior, 24(3), 271–293.Google Scholar
Ragins, B. R. (1997). Diversified mentoring relationships in organizations: A power perspective. Academy of Management Review, 22(2), 482–521.Google Scholar
Ragins, B. R., Cotton, J. L., & Miller, J. S. (2000). Marginal mentoring: The effects of type of mentor, quality of relations, and program design on work and career attitudes. Academy of Management Journal, 43(6), 1177–1194.Google Scholar
Rawlins, W. K. (1994). Being there and growing apart: Sustaining friendships through adulthood. In Canary, D. J. & Stafford, L. (Eds.), Communication and relational maintenance (pp. 275–294). New York, NY: Academic Press.Google Scholar
Riketta, M. (2002). Attitudinal organizational commitment and job performance: A meta-analysis. Journal of Organizational Behavior, 23, 257–266.Google Scholar
Scandura, T. A. (1992). Mentorship and career mobility: An empirical investigation. Journal of Organizational Behavior, 13(2), 169–174.Google Scholar
Scandura, T. A., & Schriesheim, C. A. (1994). Leader–member exchange and supervisor career mentoring as complementary constructs in leadership. Academy of Management Journal, 37(6), 1588–1602.Google Scholar
Scandura, T. A. (1998). Dysfunctional mentoring relationships and outcomes. Journal of Management, 24, 449–467.Google Scholar
Scandura, T. A., & Williams, E. A. (2004). Mentoring and transformational leadership: The role of supervisory career mentoring. Journal of Vocational Behavior, 65(3), 448–468.Google Scholar
Scott, A., Gravelle, H., Simoens, S., Bojke, C., & Sibbald, B. (2006). Job satisfaction and quitting intentions: A structural model of British general practitioners. British Journal of Industrial Relations, 44(3), 519.Google Scholar
Shin, S. J., & Zhou, J. (2003). Transformational leadership, conservation, and creativity: Evidence from Korea. Academy of Management Journal, 46(6), 703–714.Google Scholar
Sias, P. M. (2005). Workplace relationship quality and employee information experiences. Communication Studies, 56(4), 375–395.Google Scholar
Sosik, J. J., & Godshalk, V. M. (2000). Leadership styles, mentoring functions received, and job-related stress: A conceptual model and preliminary study. Journal of Organizational Behavior, 21(4), 365–390.Google Scholar
Sosik, J. J., Godshalk, V. M., & Yammarino, F. J. (2004). Transformational leadership, learning goal orientation, and expectations for career success in mentor–protege relationships: A multiple levels of analysis perspective. Leadership Quarterly, 15(2), 241–261.Google Scholar
Thibodeaux, H. F., & Lowe, R. H. (1996). Convergence of leader-member exchange and mentoring: An investigation of social influence patterns. Journal of Social Behavior & Personality, 11(1), 97–114.Google Scholar
Tourigny, L., & Pulich, M. (2005). A critical examination of formal and informal mentoring among nurses. Health Care Manager, 24(1), 68–76.Google Scholar
Turban, D. B., Dougherty, T. W., & Lee, F. K. (2002). Gender, race, and perceived similarity effects in developmental relationships: The moderating role of relationship duration. Journal of Vocational Behavior, 61(2), 240–262.Google Scholar
Underhill, C. M. (2006). The effectiveness of mentoring programs in corporate settings: A meta-analytical review of the literature. Journal of Vocational Behavior, 68(2), 292–307.Google Scholar
VandeWalle, D. (2001). Goal orientation: Why wanting to look successful doesn't always lead to success. Organizational Dynamics, 30, 162–171.Google Scholar
Walter, A., Muller, T. A., Helfert, G., & Ritter, T. (2003). Functions of industrial supplier relationships and their impact on relationship quality. Industrial Marketing Management, 32(2), 159–169.Google Scholar
Wanberg, C. R., Welsh, E. T., & Hezlett, S. A. (2003). Mentoring research: A review and dynamic process model. Research in Personnel and Human Resources Management, 22, 39–124.Google Scholar
Waters, L., McCabe, M., Kiellerup, D., & Kiellerup, S. (2002). The role of formal mentoring on business success and self-esteem in participants of a new business start-up program. Journal of Business and Psychology, 17(1), 107–121.Google Scholar
Weng, R.-H., Huang, C.-Y., Tsai, W.-C., Chang, L.-Y., Lin, S.-E., & Lee, M.-Y. (2010). Exploring the impact of mentoring functions on job satisfaction and organizational commitment of new staff nurses. BMC Health Services Research, 10(240), 1–9.Google Scholar
Yang, F.-H., & Chang, C.-C. (2008). Emotional labour, job satisfaction and organizational commitment amongst clinical nurses: A questionnaire survey. International Journal of Nursing Studies, 45(6), 879–887.Google Scholar
Yang, L.-Q., Xu, X., Allen, T. D., Shi, K., Zhang, X., & Lou, Z. (2010). Mentoring in China: Enhanced understanding and association with occupational stress. Journal of Business and Psychology, 26(4), 485–499.Google Scholar
Yoon, J., & Thye, S. R. (2002). A dual process model of organizational commitment: Job satisfaction and organizational support. Work and Occupation, 29(1), 97–124.Google Scholar