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Exploring the relationships between information technology adoption and business process reengineering

Published online by Cambridge University Press:  02 February 2015

Ya-Ching Lee ,
Pin-Yu Chu  and
Hsien-Lee Tseng
Ya-Ching Lee
Affiliation:
Associate Professor, Institute of Communications Management, National Sun Yat-sen University, Kaohsiung, Taiwan
Pin-Yu Chu
Affiliation:
Professor, Department of Public Administration, National Chengchi University, Taipei, Taiwan
Hsien-Lee Tseng
Affiliation:
PhD Candidate, Institute of Public Affairs Management, National Sun Yat-sen University, Kaohsiung, Taiwan
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Abstract

This study investigates the impacts of information technology on business process reengineering from intra- and extra-organizational perspectives. This research proposes a framework for facilitating business process reengineering efforts towards competitive organizations. The framework was tested using data from a sample of 382 chief information officers or senior information systems managers, each of whom completed a survey. The survey results indicate that organizational innovation, market pressure and competitive intensity positively affect information technology adoption, which in turn trigger changes or business process in terms of workplace, workforce and business structure.

Keywords

information technology adoptionbusiness process reengineeringorganizational innovation
Type
Research Article
Information
Journal of Management & Organization , Volume 15 , Issue 2 , May 2009 , pp. 170 - 185
Copyright
Copyright © Cambridge University Press and Australian and New Zealand Academy of Management 2009

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